Director of Operations

4 weeks ago

Northbrook, United States J. Blanton Plumbing Full time

The Company:

J. Blanton is a fast-growing (3x revenue growth in the last 2-years) direct-to-consumer startup…not your traditional plumbing company


We’re already one of the fastest growing residential home service companies in the country, and we’re on a mission to become the largest, and most respected over the next 30-years


With the heart-of-a-startup, we are disrupting one of the largest and oldest industries in the country (plumbing), and we believe our momentum and ambition will lead us to build a $500 million dollar company over the next 20 years.


The Role:

We are seeking a Director of Operations to help oversee the efficient operation of multiple departments within our Company, including oversight over purchasing ($200K+monthly spend), warehouse operations, material selection, inventory, vendor management, equipment, vehicles (40+), and overall supply chain activities. The ideal candidate will be a strong leader, very analytical, highly organized, detail-oriented, and capable of managing multiple projects and people simultaneously.


In this role, you need to proactively build processes, possess strong organizational skills, excellent communication abilities, leadership skills, and a keen eye for detail.

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This role is critical in ensuring that our operations run smoothly, efficiently, and cost-effectively while meeting all regulatory and safety standards.


This will be a senior, General Management role within the Company, reporting to the CEO, and will build and manage a team of 5-6 people.


Responsibilities:

General Warehouse Management:

  • Oversee the team responsible for all warehouse operations, including inventory control, order fulfillment, and shipping/receiving processes.
  • Provide leadership and direction to the operations team, fostering a culture of continuous improvement and excellence.
  • Analyze and improve operational processes to enhance efficiency, reduce costs, and improve service quality.
  • Implement and manage key performance indicators (KPIs) to monitor and drive operational performance.
  • Collaborate with other departments to ensure seamless integration and coordination of operational activities.
  • Implement and maintain best practices for warehouse safety, organization, and efficiency.
  • Develop and manage warehouse staff, including hiring, training, and performance evaluations.


Materials Purchasing and Replenishment Operations:

  • Oversee the team responsible for all purchasing and replenishment of all materials and equipment (>$200K per month of spend, millions of dollars of inventory).
  • Determine what SKUs, and in what quantity, should be held in the warehouse by analyzing demand patterns
  • Select and onboard vendors taking into account price and quality considerations
  • Oversee the replenishment and ordering processes for warehouse materials, including the placement of daily replenishment orders and initiating orders when inventory levels dip below predefined thresholds
  • Oversee a team conducting regular warehouse inventory cycle counts to ensure precision and promptly reconcile any discrepancies
  • Ensure the replenishment of truck materials and effectively communicate with technicians to maintain inventory accuracy
  • Implement and enforce rigorous lockdown procedures in the warehouse to regulate and monitor employee access, foster accountability, and uphold security protocols


Tools & Equipment Purchasing and Management:

  • Efficiently manage tools and equipment inventory, including purchasing, locating, and tracking
  • Assist in coordinating logistics for repairs, rentals or movement of tools and equipment as needed


Fleet Operations:

  • Oversee the management of the company’s fleet of vehicles, ensuring proper maintenance, utilization, and compliance with all regulations.
  • Develop strategies to improve fuel efficiency, reduce operational costs, and ensure the safety and reliability of all vehicles.

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