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Director of Revenue Operations

3 months ago

Northbrook, United States Spark Hire Full time

Spark Hire is known for being the top rated video interviewing platform (based on G2.com reviews) and has recently expanded to become the most comprehensive and flexible hiring solution for small and medium sized organizations. With the acquisitions of an ATS and Assessment platform, Spark Hire is a complete Talent Acquisition Suite designed to spark meaningful connections between talented individuals and organizations. 

With the evolution and growth of the company, we are now looking for a Director of Revenue Operations (RevOps) to play a key role in the go-to-market strategy of the business.

The annual base salary range for this role is $115k with a total on-target compensation of $155k annually. While this position is remote, preference will be given to candidates within the Chicago, IL local area.

What does success look like in this role?

As the Director of Revenue Operations (RevOps), your primary areas of focus will be improving…

  • Visibility: One-click access to each department’s key performance indicators and board meeting report ownership.
  • Efficacy (and efficiency as a by-product): GTM objectives have success metrics that are tracked by RevOps to indicate what’s working and not working. 
  • Strategy: Data insights guide decision-making and process improvement.


Responsibilities:

What you’ll work on

GTM Tech Stack

  • Selection, Implementation & Management. Core is in place, but incrementally may need point solutions, etc
  • CRM/Salesforce proficiency. Able to take business concepts and reduce to practice in the context of SF. This includes data structure, automations, reporting, and full funnel analytics enablement.
  • Player - Coach. Able to lead a team and teach

KPIs

  • Facilitate a thorough exposure of raw data as well as compound metrics necessary for reporting at the operating, financial/accounting, and executive/board levels.
  • Striving for cleanest sources of truth.
  • Help to create alignment on revenue goals and the breakdown of how they can be attained.

Data

  • Adept at determining the needs for raw data acquisition, enrichment, and maintenance.
  • Able to determine the needs of a project and right-size the solution using off the shelf and homegrown techniques.
  • Conceptualize the grading and scoring of leads/accounts based on data that can be captured and/or attained for both companies and contacts.

Process

  • Consistently upgrading methodologies for accomplishing work output for all phases of RevOps. From micro (automations and workflows) to macro (goal setting and team development).
  • Help to break down, document and improve the revenue producing workstreams of each GTM team.
  • Monitoring & improving the sales/CS pipeline along with our self-serve base

Analysis

  • Lead the nascent function of BI and analysis of the business to determine strengths and weaknesses, especially around capital efficiency.
  • Productionalizing reporting and setting the company up for overall better visibility of the business. 
  • Enable the ability to track leads to opportunities to sales at various source levels and across different time periods & initiatives.
  • Enable the ability to see not only the campaign but also each aspect of go-to-market team efficiency.

The top 3 things we’re looking for

  • Hands-on technical experience with our core systems: Our ideal candidate has a deep understanding of and execution ability with Salesforce (admin-level), HubSpot, and Gainsight.
  • Proactive, strategic thinking about what matters: You should have a proven track record of tying your work to the company’s core objectives.
  • Strong coaching and teaching abilities: Mentoring and upskilling your team will be paramount to the RevOps department’s success.


Core competencies

We have an internal set of core competencies that we aim to apply for each role we hire for. Below are non-exhaustive the core competencies identified for the role:

  • Business Acumen: A deep understanding of the business systems and ability to make informed decisions that are aligned with organizational objectives and priorities. 
  • Cross-Functional Collaboration: The ability to work with individuals from various organizational departments, disciplines and areas of expertise to effectively align on shared goals and solutions. 
  • Strategic Thinking: The capability to understand organizational position in comparison to market and industry trends in order to identify objectives and priorities consistent with the long term interests of the organization in a global environment. 
  • Stakeholder Management: The ability to identify, understand and engage individuals or groups with a vested interest in a project, product or initiative. 
  • Problem Solving: The ability to identify, analyze and resolve problems to ensure successful outcomes. 
  • Developing Others: The process of providing authority, resources and confidence that develop team members skills and potential through formal and informal methods. 


Other skills/experience that are important for this job

You should have experience with…

  • Collaborating with sales, marketing, customer success, finance, and product as a strategic partner (not a ticket-taker)
  • SaaS key performance indicators
  • Driving meaningful results with and get the most out of a lean team
  • Deriving actionable insights from complex data
  • Aligning RevOps’ goals/objectives with that of the business
  • Managing stakeholder to gain buy-in and support for new initiatives
  • Adapting in a fast-paced environment
  • Aside from the core systems (Salesforce, HubSpot, and Gainsight), experience/proficiency with the following solutions (or comparable ones) is preferred: Outreach.io, Intercom, Clay, Keyplay, ZoomInfo
  • Bonus points if you’ve been involved with/led the implementation of a data warehouse (e.g. BigQuery) and/or business intelligence solution (e.g. Looker).


How the hiring process works

We aim to move as quickly as possible throughout the hiring process. We’ve designed these steps to make sure that a) we can complete our best evaluation of as many qualified candidates as possible and b) are respectful of your time.

  • Step 1: Apply and your resume will be reviewed by a member of the hiring team
  • Step 2: Intro calls with qualified candidates will be completed by our HR Generalist
  • Step 3: You’ll complete a one-way video interview on our platform which will enable our multiple stakeholders to learn more about your experience
  • Step 4: Interview with our CEO
  • Step 5: Panel Interview/Discussion with GTM Leaders
  • Step 6: Reference Checks


If this job excites you and your skillset aligns with the description, we’d love to hear from you

Spark Hire is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender identity, sexual orientation, age, marital status, veteran status, or disability status. We require all candidates that receive and accept employment offers to complete a background check before being hired.