Quality Assurance Manager
3 weeks ago
The Quality Manager role is responsible for establishing and maintaining product quality across the supply chain to ensure effective quality systems. This position champions quality compliance and drives continuous improvement throughout the organization. The role involves overseeing QA programs, ensuring ISO and regulatory compliance, and utilizing tools such as auditing, process evaluation, and trend analysis to achieve business objectives.
Key Responsibilities
- Lead and promote a "Culture of Zero" for quality across the plant, including running the Material Review Board and conducting Quality Training.
- Implement and maintain an ISO 9001-based Quality Management System at the plant level, ensuring it meets all requirements.
- Identify Key Process Characteristics using tools like PFMEA and DOE.
- Improve process capabilities (Cpk) by collaborating with equipment OEMs and process engineering.
- Maintain process capabilities through tools such as SPC (X bar R charts) and Pre-Control, and develop inspection plans where needed.
- Drive process control improvements using technologies such as cameras and poka-yoke.
- Collaborate with plant operations to enhance process efficiency and product quality, coaching staff in root cause analysis tools like fishbone and fault tree analysis.
- Assist in providing key process metrics and monthly review presentations.
- Ensure calibration of measuring gauges/testing equipment.
- Work towards timely Supplier Claim resolutions and evaluate customer claims related to plant operations.
- Collaborate with Sales and customers on external rejections and technical issues.
- Lead Material Review Board meetings to drive corrective actions and address nonconforming material.
- Support the production of certifications, letters of conformance, or PPAP to meet customer needs.
- Supervise and develop the QA team, including the QA Supervisor, Technician, and Engineer.
- Participate in special projects and support the deployment of companywide systems such as SAP Quality Management.
- Foster collaborative relationships across the company to ensure ongoing success and growth.
Requirements
- Bachelor’s Degree in Engineering with 5+ years of quality management experience in a manufacturing environment, or equivalent experience.
- Strong knowledge of Process Capabilities and control tools such as Statistical Process Control (SPC), FMEA, and CpK; experience with DOE, Camera Inspection, and Poka-Yoke is a plus.
- Experience with ISO 9001:2015 management systems, continuous improvement, and standard quality/operational excellence tools.
- Proficiency in problem-solving tools and root cause analysis.
- Excellent verbal and written communication skills, professional appearance, and presentation style.
- Highly motivated self-starter with strong organizational skills and the ability to manage multiple projects in a fast-paced environment.
- ASQ Certified Quality Manager (CQM), Certified Quality Engineer (CQE), or Six Sigma certification is a plus.
- Knowledge of ICEA, AEIC, UL, and ASTM testing standards is a plus.
- Familiarity with Lean Manufacturing tools and SAP QM is advantageous.
- Some travel required.
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