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Help Desk Specialist

1 month ago

Mount Prospect, United States PayComplete Full time

About the Company:

PayComplete is a global technology company that provides cloud-based software, devices, and services for self-service financial transactions and broader payment solutions. Our core offering is an IoT platform designed for financial transactions that run on various devices, from cash recyclers to Point Sale systems, kiosks, cashless technology, etc. Supporting retail, transportation, and financial service customers, we create value by developing customizable software, devices, and service solutions that reduce cost, eliminate risk, enhance productivity, and improve the user experience.


Position Overview:

Reporting to the IT Operations Manager, the Help Desk Specialist will support and maintain user workstations, printers, barcode scanners, wireless client devices, laptops, docking stations, monitors, and other peripherals. Provide end-user support for all technology utilized by the company. Provide backup support for the company’s phone system, printers, servers, and network operations.


Essential Job Functions:

  • Manage & maintain all end-user workstations, laptops, and peripheral devices for all company locations and for remote sales employees.
  • Perform periodic maintenance on all desktops, laptops, and peripherals to ensure that systems are up to date and functioning optimally.
  • Onboard new users, provision equipment, email addresses, VPN credentials and cell phones. Provide new user training on all items.
  • Provide end-user support for all company applications and technology assets. Achieve timely resolution of all issues. Assist with training of users on systems / processes.
  • Create and administer logins for all employees for all systems including Active directory.
  • Maintain the IT asset database, work with accounting staff to ensure all assets are always capitalized and accounted for.
  • Recommend, schedule, and perform desktop upgrades, improvements, and repairs. Coordinate repairs and support with vendors.
  • Develop documentation as needed to support all the above processes


Qualifications/Skills Required:

  • Associates or Technical degree or equivalent work experience required. Bachelor’s degree a plus.
  • Minimum of 1-2 years of experience with Windows Administration and Desktop Support
  • Experience with Azure and Intune administration and device management required.
  • Experience with M365 and Sharepoint administration preferred but not required.
  • Hardware experience with workstations is required.
  • Understanding of basic networking required.
  • Ability to interpret, analyze, troubleshoot, and resolve technical problems.
  • Strong written and verbal communication skills and interpersonal skills are essential.
  • Demonstrated ability to handle and maintain extremely confidential information required.
  • Ability to work in a fast-paced environment.
  • Knowledge of Linux preferred but not required.
  • Other reasonable related duties as assigned by the supervisor or other management personnel. Job responsibilities may change as needs prevail.