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Solutions Manager
4 weeks ago
Duration: 12 months contract
Job Description:
The Solutions Manager is responsible for working skilfully across the organization and managing stakeholders to produce
- Solution Vision, which entails defining:
o what we are solving for
o end-to-end user/customer journey or lifecycle
o personas, their skills and needs
o high level outline of a solution that addresses their needs
Main skills:
· Understanding of Agile
· Examples of work in financial services/asset management, having worked with financial advisors
Responsibilities:
- Communicate effectively - both verbally and written - with technology and business partners to include strong discussion, debate and listening skills and the ability to look beyond obvious answers to understand impacts.
- Creatively design workshops and user sessions by identifying suitable participants, being clear about outcomes and approach (interviews, online whiteboarding, surveys, card sorting, etc.)
- Ability to empathically understand and articulate user needs
- Analyze data gathered through user/stakeholder interactions and apply design thinking to draw out goals/business needs/problem statement/opportunity to be addressed, workflows/user journeys, personas and high level solution outline
- Work collaboratively with product and development team to draw out solution intent with capability roadmap and milestones
- Clearly understand and articulate dependencies that will influence sequencing of development
- Work collaboratively with business and operations stakeholders to draw out target operating model as systems evolve
- Effectively manage stakeholder relationships through polished communication and follow-through
- Effective written communication through solution inception, vision and intent documents
- Lead and influence cross-functional teams.
Experience:
· A minimum of 15 years of experience in Finance/Asset Management, Strategy, Business Analysis or System analysis
· Excellent verbal and written communication skills
· Experience leading and directing others to achieve measurable results.
· Demonstrated ability to articulate customized solutions to meet business requirements
· Advanced experience working with Scaled Agile/Agile/Lean/Kanban software development processes
· Advanced skills using a variety of tools to document workflows and data mapping including but not limited to Excel, SQL and Visio
· Understanding of analysis and artifact goals throughout the solution lifecycle
· Ability to learn quickly and work in a changing environment and under tight deadlines
· Ability to independently manage personal timelines and meet tight deadlines
· Ability to successfully manage and coordinate simultaneous project deliverables across groups and teams
· Strong experience with SQL, Excel, Visio, Balsamiq, Jira, Tableau, Confluence
· Strong experience in financial industry.
Skills:
· Understanding of Agile
· Examples of work in financial services/asset management, having worked with financial advisors
· Experience with heavy data visualization
· Experience with client research
· Working cross functionally in a large organization
· Experience working with Sr. UX designers to complete digital product design.
Education:
Master’s degree required