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E-Commerce Solutions Manager
2 months ago
TikTok is at the forefront of short-form mobile video, dedicated to fostering creativity and spreading joy. With a global presence, our offices span across major cities worldwide.
Why TikTok?
At TikTok, we believe in the power of creation. Our platform is designed to nurture imagination and innovation, and this philosophy extends to our teams. We face challenges as opportunities for growth and collaboration, striving to make a meaningful impact for our users and communities.
Role Summary:
We are seeking an E-Commerce Solutions Manager to enhance our Product team. This position will play a crucial role in guiding our Product, Account Management, and Cross-functional teams to facilitate merchant and partner e-commerce integrations.
Key Responsibilities:
- Collaborate with account management to onboard strategic merchants, working closely with product and operational stakeholders.
- Serve as a trusted technical consultant for merchants, assisting them in the discovery, design, and implementation of e-commerce systems integrated with the TikTok platform.
- Provide expert guidance based on industry standards, integration methodologies, and in-depth knowledge of the TikTok platform and related technologies such as Salesforce Commerce Cloud, Shopify, and Netsuite.
- Align merchants with technology partners and system integrators to ensure successful integration implementations, adhering to established standards and governance.
- Work alongside clients, technical support, and engineering teams to diagnose and resolve customer issues effectively.
- Collect insights and market feedback to inform product development and optimize best practices for sustained success.
- Minimum of 3 years of experience in technical account management, pre-sales engineering, solution architecture, or customer success management for large enterprises.
- Proficient in Salesforce Commerce Cloud, Shopify, Netsuite, or similar OMS platforms, with familiarity in RESTful and SOAP APIs being advantageous.
- Excellent communication and presentation skills, capable of influencing stakeholders at all organizational levels.
- Strong understanding of the e-commerce landscape and system architecture, with expertise in integration practices and technologies.
- Ability to analyze technical concepts and translate them into business language, effectively mapping business needs to technical features.
- Exceptional attention to detail and organizational skills.
TikTok is dedicated to fostering an inclusive environment where all employees are valued for their unique skills and perspectives. We celebrate diversity and strive to create a workplace that reflects the global communities we serve.
Benefits:
We offer comprehensive benefits, including medical insurance with premium coverage, dental and vision plans, paid time off, and parental leave. Additional perks include mental health support, a 401K match, and reimbursements for gym and cellphone services.
