Solutions Manager

4 weeks ago


Seattle, United States US Tech Solutions, Inc. Full time

Duration: 12 months contract

Job Description:

The Solutions Manager is responsible for working skilfully across the organization and managing stakeholders to produce

  • Solution Vision, which entails defining:

o what we are solving for
o end-to-end user/customer journey or lifecycle
o personas, their skills and needs
o high level outline of a solution that addresses their needs

Main skills:

· Understanding of Agile

· Examples of work in financial services/asset management, having worked with financial advisors

Responsibilities:

  • Communicate effectively - both verbally and written - with technology and business partners to include strong discussion, debate and listening skills and the ability to look beyond obvious answers to understand impacts.
  • Creatively design workshops and user sessions by identifying suitable participants, being clear about outcomes and approach (interviews, online whiteboarding, surveys, card sorting, etc.)
  • Ability to empathically understand and articulate user needs
  • Analyze data gathered through user/stakeholder interactions and apply design thinking to draw out goals/business needs/problem statement/opportunity to be addressed, workflows/user journeys, personas and high level solution outline
  • Work collaboratively with product and development team to draw out solution intent with capability roadmap and milestones
  • Clearly understand and articulate dependencies that will influence sequencing of development
  • Work collaboratively with business and operations stakeholders to draw out target operating model as systems evolve
  • Effectively manage stakeholder relationships through polished communication and follow-through
  • Effective written communication through solution inception, vision and intent documents
  • Lead and influence cross-functional teams.

Experience:

· A minimum of 15 years of experience in Finance/Asset Management, Strategy, Business Analysis or System analysis

· Excellent verbal and written communication skills

· Experience leading and directing others to achieve measurable results.

· Demonstrated ability to articulate customized solutions to meet business requirements

· Advanced experience working with Scaled Agile/Agile/Lean/Kanban software development processes

· Advanced skills using a variety of tools to document workflows and data mapping including but not limited to Excel, SQL and Visio

· Understanding of analysis and artifact goals throughout the solution lifecycle

· Ability to learn quickly and work in a changing environment and under tight deadlines

· Ability to independently manage personal timelines and meet tight deadlines

· Ability to successfully manage and coordinate simultaneous project deliverables across groups and teams

· Strong experience with SQL, Excel, Visio, Balsamiq, Jira, Tableau, Confluence

· Strong experience in financial industry.

Skills:

· Understanding of Agile

· Examples of work in financial services/asset management, having worked with financial advisors

· Experience with heavy data visualization

· Experience with client research

· Working cross functionally in a large organization

· Experience working with Sr. UX designers to complete digital product design.

Education:

Master’s degree required



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