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Client Success Manager
1 month ago
LaSalle Network is hiring on behalf of one of the country's most innovative healthcare technology companies. Due to growth, they are seeking a Client Success Manager to join their team. This organization brings over 30 years of expertise in healthcare technology, earning them awards for their innovation, customer service and leadership.
The Client Success Manager will be responsible for ensuring healthcare clients achieve their desired outcomes with products and services. This role involves working closely with clients to understand their needs, provide tailored solutions and drive adoption and satisfaction. The ideal candidate will bring industry knowledge from the healthcare space and have a proven track record in client success.
Client Success Manager Responsibilities:
- Define and track short- and long-term goals in partnership with customers
- Conduct quarterly or semi-annual business reviews based on customer needs
- Collaborate with internal teams to address client concerns and improve product offerings based on client feedback
- Monitor client usage and performance metrics to proactively identify and address potential issues or opportunities for improvement
- Generate and analyze reports to track client success metrics and provide insights for continuous improvement
- Leverage NPS feedback and follow-up/action plan to improve sentiment
Client Success Manager Requirements:
- BA or higher level of education required
- 2+ years of client or customer success experience
- Healthcare industry experience required
- Working knowledge of Salesforce and Gainsight preferred
- Strong problem-solving skills and a proactive approach to client management
If you are interested in growing your career with a thriving technology firm and meet the requirements, apply today
Thank you,
Rachel Holmes
Principal, National Search
LaSalle Network
LaSalle Network is an Equal Opportunity Employer m/f/d/v.
LaSalle Network is the leading provider of direct hire and temporary staffing services. For over two decades, LaSalle has helped organizations hire faster and connect top talent with opportunities, from entry-level positions to the C-suite. With units specializing in Accounting and Finance, Administrative, Marketing, Technology, Supply chain, Healthcare Revenue Cycle, Call Center, Human Resources and Executive Search. LaSalle offers staffing and recruiting solutions to companies of all sizes and across all industries.
LaSalle Network is the premier staffing and recruiting firm, earning over 100 culture, revenue and industry-based awards from major publications and having its company experts regularly contribute insights on retention strategies, hiring trends and hiring challenges, and more to national news outlets. LaSalle Network offers temporary Field Employees benefit plans including medical, dental and vision coverage. Family Medical Leave, Worker's compensation, Paid Leave and Sick Leave are also provided. View a full list of our benefits here:
LNVPKO
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