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Client Success Account Executive

2 months ago

Tampa, Florida, United States Inovalon Full time

Company Overview:
Inovalon, established in 1998, operates on the principle that technology and data can significantly enhance the healthcare landscape, leading to improved outcomes and economic efficiencies.

At Inovalon, we are dedicated to ensuring our clients achieve their objectives, thereby enhancing the overall quality of healthcare. Our focus is on equipping them with data-centric solutions that drive progress.

Position Summary:
The Account Manager is an integral member of the Customer Experience and Engagement team, dedicated to simplifying interactions and maximizing the value of our solutions for clients.

This role entails fostering strong relationships with clients, serving as the primary source of expertise regarding industry trends, product offerings, and client business requirements, while acting as a trusted consultant.

Key Responsibilities:
- Drive revenue retention for assigned clients by utilizing research and sales strategies to promote existing products or propose alternative solutions, ensuring client loyalty amidst competitive challenges.
- Commit to excellence by ensuring that every facet of the client experience is executed impeccably.
- Act as a primary contact for key accounts, managing strategic planning across all products and services to promote revenue growth and enhance client satisfaction.
- Engage with clients to identify their business needs and potential for growth, building rapport and negotiating solutions that benefit both parties.
- Consult with clients regarding new product offerings and benefits, directing upsell and cross-sell opportunities to the appropriate sales teams.
- Educate clients on the advantages and value of our products and services through various methods, including demonstrations, webinars, and consultative selling techniques.
- Support clients through their lifecycle by maintaining a comprehensive understanding of the healthcare revenue cycle and Inovalon’s Provider products.
- Identify and address at-risk revenue by developing action plans to minimize cancellations and non-renewals.
- Anticipate client needs, troubleshoot issues, and collaborate with cross-functional teams to resolve challenges promptly.
- Monitor and report on progress, status, and metrics related to client engagement activities.
- Maintain updated Account Plans as required by the organization.
- Utilize Salesforce CRM and other sales automation tools to provide visibility into performance and focus on high-return opportunities.

Qualifications:
- Proven experience in Customer Service, Sales, or Account Management, preferably in the healthcare sector.
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).
- Strong analytical skills with the ability to identify root causes and drive timely resolutions.
- Self-motivated with demonstrated territory management capabilities.
- Ability to deliver exceptional client experiences while maintaining a professional demeanor.
- Excellent written, verbal, and interpersonal communication skills, with the ability to negotiate effectively.
- Strong organizational skills with keen attention to detail and the ability to manage multiple priorities.
- Experience in healthcare revenue cycle management and familiarity with Salesforce and Gainsight software is advantageous.

Education:
- Bachelor’s Degree in a business-related field.

Inovalon is committed to fostering a diverse and inclusive workplace, ensuring equal employment opportunities for all candidates regardless of background. We strive to reflect the diversity of the communities we serve and encourage applicants from all walks of life to consider joining our team.