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Service Coordinator
3 months ago
Gutor is a leading international manufacturer of UPS systems for industrial applications. The company has been in business for over 75 years and has a proven track record of delivering high-quality products and services. Gutor's products are designed to meet the demanding needs of industries such as oil & gas, petrochemical, chemical, nuclear, and transportation. The company also has a global presence with over 500 employees in more than 30 countries and branches in Brazil, China, India, Malaysia, Mexico, Saudi Arabia, the United Arab Emirates, and the U.S.A. to name a few.
Gutor is committed to providing its customers with the best possible support. The company has a team of experienced engineers and technicians who are available to help with any problems that may arise.
Industry
Manufacturing Industrial UPS
We are looking for a Field Service Coordinator (f/m/d) in the USA to make an impact
Location
Houston, USA
What’s in it for me?
• Global family leave.
• Comprehensive medical insurance.
• Personal development opportunities.
• Interactive employee engagement activities.
• Be part of a growing company with an excellent industry reputation, a
recognized leader in a market where energy services are in demand.
• Positive corporate culture and strong teamwork.
Your responsibilities:
The Gutor Field Service Engineer Coordinator is responsible for the coordination of Field Service Engineers to meet internal and external customer needs.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Plan the Field Service Engineers (FSE) according to their experience and customer requirements.
- Proactively provide all info necessary for the planned intervention to the FSE.
- Work with global security services before deputing an FSE according to different country zones HSE requirement.
- Assist the FSE when necessary, with travel arrangements required for each job (flights, hotels, visas, authorizations…).
- Maintain the database of the FSE team to organize training & renewal of qualifying certificates/courses.
- Maintain daily planning and forecast tools for monthly reports.
- Update, monitor, and manage the monthly utilization of FSEs.
- Track and ensure timely submission of field service reports, and expense reports, from the FSE team.
- Review the reports for each intervention, prepare and submit invoicing dossier on time to the invoicing department.
- Follow-up with the FSE team on a regular basis for any pending field service reports.
- Define the next actions for incomplete interventions with the required stakeholders (Tech Support, Manager, Sales…)
- Follow-up with customers to schedule open service orders.
- Collaborate daily with Service Sales Representatives (SSR) and other departments of Gutor.
- Serve as back-to-back with the other AM coordinator(s).
SECONDARY DUTIES AND RESPONSIBILITIES
- Sales support and coordination with Tech Support.
- Manage and maintain Gutor compliance status for ISN, ComplyWorks, and other HSE compliances all the time.
- Manage logistics and shipping parts from Local emergency stock to FSE and customer sites.
- Manage logistics and transportation of tools as required at the site.
KNOWLEDGE AND SKILLS – REQUIRED
- Bachelor’s Degree in business administration, management, or equivalent.
- 4 -5 years of related experience.
- Fluent in verbal and written English & Spanish.
- Excellent organization skills, and ability to perform effectively in both structured and autonomous environments.
- Proficient in Microsoft Office products (Outlook, Excel, Word, PowerPoint).
- Efficient time management (ability to manage the assigned volume of work).
- Excellent communication and collaboration skills.
- Customer and solutions-oriented – remain responsive and professional at all times.
- Willingness to network with key stakeholders to find solutions to complex and nuanced problems.
- Enthusiastic about customer service.
- Ability to perform under pressure from customers, colleagues, and management.
KNOWLEDGE AND SKILLS – DESIRED BUT NOT ESSENTIAL
- Good written & verbal communication skills in Portuguese.
- Customer service, revenue target achievement, territory management, confidence, field service knowledge, and presentation skills.
PERSONAL ATTRIBUTES
- Excellent interpersonal skills.
- Positive demeanor with internal and external customers.
- Motivated by challenging situations.
- Intercultural competency.
- Flexible to work & travel (5-10% max of travel).