Service Coordinator

6 days ago


Houston, Texas, United States Rotork Full time
Service Coordinator Job Description

At Rotork, we're committed to Keeping the World Flowing for future generations. As a Service Coordinator, you'll play a critical role in ensuring our customers receive exceptional service and support.

Key Responsibilities:
  • Coordinate Service Technician Scheduling: Work closely with our Service Supervisor to optimize scheduling and administration, ensuring timely and efficient service delivery.
  • Collaborate with Cross-Functional Teams: Partner with Quality and Engineering departments to resolve warranty-related issues and ensure seamless communication.
  • Prepare Accurate Quotations: Understand customer needs and provide detailed quotations to meet their expectations.
  • Coordinate Parts and Services Delivery: Ensure timely delivery of parts and services to meet customer expectations.
Requirements:
  • Strong Customer Service Skills: Provide exceptional service to our customers, understanding their needs and expectations.
  • Organizational and Communication Skills: Demonstrate strong organizational and communication skills to effectively coordinate with cross-functional teams.
  • Technical Knowledge: Possess a basic understanding of electrical schematics and wiring diagrams.
  • Microsoft Office and MTMS Proficiency: Proficient in Microsoft Office applications and MTMS.
About Rotork

We're a global flow control and instrumentation company, helping our customers manage the flow of liquids, gases, and powders across various industries. Our purpose is to Keep the World Flowing for future generations. Join us in shaping the future of our business and making a meaningful impact.



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