Program Specialist VI

4 weeks ago

Austin, United States Texas Department of Aging & Disability Services Full time
Job Description:
Performs highly advanced consultative services and technical assistance to Section programs regarding information technology (IT)-related program projects. Works under direction of the Maternal and Child Health (MCH) Director of Operations. Plans, develops, and implements major IT-related program projects. Analyzes customer requirements, procedures, and problems to automate processing or to improve existing systems. Develops strategies for improving IT-related program operations, writes work plans for projects, oversees and monitors progress. Applies principles of project management for these projects. Conducts detailed monitoring, analyses and review of processes and procedures to define and recommend solutions to problems. Prepares summaries and briefings for senior management on major projects. Coordinates and completes agency assignments on IT procurement, IT project work plans, and capital authority requests working with program managers, IT, and budget for accurate summaries of need and appropriate actions. Coordinates and manages projects on the IT Work Plan. Participates on the relevant agency IT-related teams and meetings. Coordinates Section’s website and SharePoint. Provides guidance to managers in the development and integration of new procedures to improve programs, advises and interprets DIR, DSHS and HHSC IT governance processes, policies, procedures, rules, business practices, and standards. Reviews and validates IT business cases for programs, presents business cases to IRM, reviews IT. Determines and presents business cases for program IT projects needing capital authority, provides guidance on agency priorities, and approval of new capital IT projects. Essential Job Functions:
(30%) Analyzes business processes to identify opportunities and develop strategies for improvement. Identifies problems in IT-related program operations across the Section and seeks solutions. Provides leadership and coordination of project management processes and knowledge areas. Works with managers, project sponsors, staff, contractors and IT development teams to identify, define and analyze business/system requirements, define scope, develop project schedules, resolve issues, and reviewing, testing and implementing modifications to new and existing automated systems of new projects. Maintains an open issue/resolution list. Records and updates project issues and resolutions. Escalates project issues for executive decisions as necessary.

(25%) Serves as senior technical consultant to programs in identifying issues and opportunities and facilitates appropriate action. Provides highly advanced technical support to managers in the entire section to plan, implement and monitor programs and services. Provides guidance to managers in the development and integration of new procedures to improve programs, advises and interprets DIR, DSHS and HHSC IT governance process, policies, procedures, rules, business practices, and standards, provides project management consultation to project sponsors, works with managers to improve operational efficiency including development of procedures internal to the Section, spearheads quality improvement efforts and special projects as needed.

(20%) Serves as liaison with project management and IT staff to resolve issues related to the project, developing detail plans from high level plans and coordinating business and software development activities and assist with technical specifications. Tracks and manages resolution of business-related issues and software defects.

(15%) Serves as liaison to IT Project Management, IT Application Development, IT Operations, IT Planning staff, and Budget on IT procurement, capital authority requests, and project work plans. Communicates on a complex technical level with others (internally and externally) to provide, exchange or verify information. Answers inquiries, addresses issues, and resolves problems and/or complaints. Takes the lead on completing agency assignments concerning IT-related matters, coordinating with section programs to assure accuracy and validity of information.

(10%) Participates on relevant agency IT-related teams and workgroups. Tracks and helps obtain IT software licenses for the Section. Coordinates new and renewal of IT software licenses and subscriptions. Cooridantes website and SharePoint updates for the Section. To perform these job duties, this position may require working the extra hours needed to meet defined deadlines and support the agency’s mission critical reporting requirements. Knowledge Skills Abilities:
Knowledge of public administration and management techniques
Knowledge of program planning and implementation
Knowledge of computer systems and applications for data management
Knowledge of project management principles
Knowledge of capabilities and limitations of computers and automated systems.
Knowledge of DSHS policies relevant to Information Technology
Knowledge of HHSC IT governance process and policies.

Skill in business, program and systems analysis
Skill in identifying problems, evaluating alternatives, and negotiating and implementing solutions
Skill in developing goals and objectives and develop procedures to monitor and evaluate progress
Skill in coordinating and complex problem solving
Skill in the use of MS Office Suite products (Excel, Word, PowerPoint, Project, Visio) and SharePoint.
Skill communicating and coordinating with varied levels of staff to develop positive effective working relationships and establish credibility, trust and confidence
Skill in solving problems; in scheduling, testing, and troubleshooting IT-related issues
Skill in providing excellent customer service.

Ability to gather, assemble, correlate, and analyze facts
Ability to plan, organize, schedule and monitor completion of assigned projects
Ability to write and revise standards and procedures
Ability to develop and evaluate policies and procedures
Ability to assess and manage priorities
Ability to organize and present complex information to a variety of audiences verbally and in writing
Ability to work in a team-approach collaborative environment
Ability to apply a critical and analytical approach to problem solving

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