Social Services Operations Manager(Hybrid)

Introduction

Do you have experience in the delivery and/or planning of social services programs and/or policies? Are you looking for a chance to take a leadership role with the State of Connecticut? If this sounds like you, we invite you to read more and apply today At the , Department of Social Services (), we are currently recruiting qualified individuals to join our team as a  We currently have one role available in our Greater Hartford Resource Center, located in Windsor. What We Can Offer You: Visit our  new  page The opportunity to work for a Forbes top company: 'Forbes' - State of CT Receives National Recognition for Offering Job Growth, Competitive Benefits, and Flexible Schedule Professional growth and development opportunities A healthy to all employees Your Role as a  This role will partner with other Social Services Operations Managers to help with strategic planning, process improvement and organizational change in aligning plans to support the Agency mission, vision, and values. Other duties include, but are not exclusive to: Managing a broad-based service delivery system, with a focus on customer experience Providing administrative coordination among multiple program benefits and services Coordinating plans and manage activity within assigned area so as to accomplish agency mission and goals Formulating program goals and objectives Using program data, incumbent will monitor and evaluate staff, programs and policies Coordinate and manage workforce to meet agency goals and customer service delivery Position Highlights Based in the Greater Hartford Resource Center, located in Windsor This position will be full-time, 40 hours per week Schedule: Monday - Friday, 8:00 am - 4:30 pm Who We Are The State of Connecticut, Department of Social Services (DSS), has a mission that we, along with our partners, provide person-centered programs and services to enhance the well-being of individuals, families and communities. We encourage you to join our team and start your career with us at DSS

Selection Plan

In order to be considered for this job opening you must be a current State of CT employee of the agency listed above for at least six (6) months of full-time service or full-time equivalent service, absent any applicable collective bargaining language, and meet the Minimum Qualifications as listed on the job opening. You must specify your qualifications on your application. 

For Assistance in Applying:
Please or our Applicant Tips on How to Apply Application Process: This position will be filled in accordance with contractual language, reemployment, SEBAC, transfer, promotion and merit employment rules. In order to comply with Public Act 21-69, the State of Connecticut is no longer asking for resumes during the initial application process. In order to be considered for this job opening, you must meet the minimum qualifications as listed on the job opening. You must specify your qualifications on your application. The minimum experience and training requirements must be met by the close date, unless otherwise specified. The immediate vacancy is listed above, however, applications to this recruitment may be used for future vacancies in this job class. All application materials must be received by the recruiting agency by the time specified on the job opening for the position for which you are applying. Late applications may not be submitted and will not be considered. Exceptions are rare and limited to documented events that incapacitate a candidate during the entire duration of the job posting time period. It is the candidate’s obligation and responsibility to request an exception and provide a legally recognized justification to accommodate such exception. Requests should be made to . Please ensure that your application is complete. You will be unable to make revisions once you officially submit your application to the state of Connecticut. Selection Process: This posting may require completion of additional referral questions (RQs) which will be sent to you via email after the closing date. The email notification will include an expiration date by which you must submit (Finish) your responses. Please regularly check your email for notifications. Please check your SPAM and/or Junk folders, as emails could end up there in error. During the recruitment process, applicants may be required to submit additional documentation supporting their qualification(s) for this position. These documents may include performance reviews, supervisory references, college transcripts, licensure, etc. at the discretion of the agency. For current state employees, salary calculations are not necessarily comparable from branch to branch but it does not impact your state service credit. Contact Information: Due to the large volume of applications received, we are unable to provide confirmation of receipt or status during the recruitment process. Should you have any questions pertaining to this recruitment, please contact Ethan Ives at .

PURPOSE OF JOB CLASS (NATURE OF WORK)

In the Department of Social Services this class is accountable for directing a broad based client service delivery system within a designated regional operation or the central processing operation.

EXAMPLES OF DUTIES

Directs staff and operations of a client service delivery system in either a designated regional operation or the central processing operation; Coordinates, plans and manages multiple program benefits and services within assigned area consisting of numerous departmental social services programs available to communities and individuals;  Formulates program goals and objectives;  Develops and implements social service programs and/or policies and operational procedures; Interprets and administers pertinent laws and regulations; Evaluates staff;  Assists in the development and/or administration of a regional budget or statewide program budget;  Maintains contact with individuals within and outside region who might impact on program activities;  Participates in program design;  Identifies staffing and staff development needs and determines appropriate development plans; Coordinates compilation, evaluation and analysis of program data;  Monitors, analyzes and evaluates programs, policies and grantee performance to determine effectiveness and quality of service;  Advises superiors of potential impact of proposed legislative policy changes and recommends an appropriate agency position;  Participates on external and internal committees and task forces;  Administers provisions of collective bargaining agreements and works to resolve labor issues;  Handles sensitive or high profile client issues;  Investigates client complaints brought forth by legislators and advocates and determines appropriate resolution;  Provides support to facility management activities;  In a designated regional operation ensures provision of social services through administration of grants and contracts; Leads the recruitment and hiring of staff, including outreach, interview and selection; May engage in public speaking activities; Performs related duties as required.

KNOWLEDGE, SKILL AND ABILITY

Considerable knowledge of social services programs and social services administration; relevant state and federal laws, statutes and regulations; Knowledge of and ability to apply management principles and practices; community organizations and social services agencies; grants administration; personnel policies and applicable collective bargaining agreements; Considerable interpersonal skills; oral and written communication skills; Considerable ability to interpret complex written material (including legal narratives, laws and program regulations) and assess impact on programmatic goals.

MINIMUM QUALIFICATIONS - GENERAL EXPERIENCE

Nine (9) years of professional experience in the delivery and/or planning of social services programs and/or policies.

NOTE: Social services programs are a range of public services provided by or funded by federal, state or local government organizations to assist the disabled, disadvantaged or elderly. Some examples of social services programs are temporary financial assistance programs  healthcare assistance programs e.g., Medicaid, Medicare, Husky  housing and energy assistance programs nutritional assistance programs e.g., SNAP child or adult care assistance programs social security income (SSI) child support

MINIMUM QUALIFICATIONS - SPECIAL EXPERIENCE

Two (2) years of the General Experience must have been in a supervisory or consultative capacity with programmatic and administrative responsibilities.

NOTE: For state employees this experience is interpreted at the level of a: Eligibility Services Supervisor Social Services Investigations Supervisor Social Work Supervisor Quality Control Supervisor Social Services Program Assistance Specialist Public Assistance Consultant Lead Planning Analyst Fair Hearings Officer

MINIMUM QUALIFICATIONS - SUBSTITUTIONS ALLOWED

College training may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling one half (1/2) year of experience to a maximum of four (4) years for a Bachelor’s degree. A Master’s degree in a related field may be substituted for one (1) additional year of the General Experience.

PREFERRED QUALIFICATIONS

Experience developing and implementing social service programs, policies and operational procedures Experience evaluating services provided, identifying staff development needs and determining appropriate plans to improve performance and efficiency Experience implementing and tracking initiatives related to customer experience Experience utilizing all aspects of Microsoft 365 (Word, PowerPoint, Outlook, Excel, Teams, etc.) Experience in analyzing data, compiling, and writing reports Experience in conflict resolution and personnel matters

Conclusion

AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.

ACKNOWLEDGEMENT

As defined by Sec. 5-196 of the Connecticut General Statutes, a job class is a position or group of positions that share general characteristics and are categorized under a single title for administrative purposes. As such, a job class is not meant to be all-inclusive of every task and/or responsibility.

Overview

Employee Benefits As a State of Connecticut employee you may be entitled to a host of benefits that are not only attractive, but also may be portable should your career bring you to other avenues of state service. From 13 paid holidays to accruing vacation time, being a State of Connecticut employee not only gives you the opportunity to make a difference in someone’s life, but the time to enjoy your own. Listed below are just some of the benefits the State of Connecticut offers depending on the position you hold: Health & Dental Insurance Accrued Vacation, Personal and Sick Leave (Subject to the appropriate bargaining union contract or state statute and regulations.) Retirement Plan Group Life Insurance Supplemental Benefits Voluntary Defined Contribution Plans Flexible Spending Accounts (Dependent Care Program, Medical Flexible Spending, and Qualified Transportation) Supplemental Benefits Programs (Auto and Home Insurance, plus Short and Long Term Disability) Life Insurance State of CT Tuition Reimbursement Program Holidays

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