Service Operations Specialist

6 days ago

Windsor, United States Coast Counties Peterbilt Full time
Job Summary

We are seeking a highly skilled Service Department Coordinator to join our team at Coast Counties Peterbilt. As a key member of our service department, you will play a critical role in ensuring the smooth operation of our service operations.

Key Responsibilities
  • Service Department Operations
    • Assist the Service Manager and Service Team in the day-to-day operation of the service department.
    • Help organize, lead, and control the flow of service work through the service department in a professional, timely manner.
    • Ensure quality repairs at a fair cost to the customer.
  • Customer Service
    • Greet all customers in a friendly and timely manner.
    • Maintain contact with service customers via our technology platform.
    • Check repair status and update customers as to changes in promised completion time, change in estimate to complete repairs, or needed additional repairs.
    • Open and close repair orders as needed.
    • Recommend adjustments to invoices to the Service Management Team.
    • Work with the credit department to maintain proper credit status on each repair order.
    • Check warranty or recall status on each vehicle and put printout with repair order.
    • Obtain all customer information and vehicle information prior to creating the repair order.
  • Administrative Tasks
    • Meet with the Service Manager and other service department stakeholders each morning to establish repair strategies.
    • Assign jobs, as needed, to technicians based on skills and abilities.
    • Maintain updates to all repairs via our technology platform.
    • Review repairs in process as to time/estimate commitments.
    • Review technician write-ups for accuracy and completeness.
    • Confirm that all cores are returned to parts and that warranty parts are properly tagged and stored.
    • Coordinate with the rear parts counter on repairs waiting for parts.
    • Open warranty claims with manufacturers.
    • Administration of warranty RO's – all aspects of the process.
    • Assist the Service Manager in determining training requirements.
    • Assist the Service Manager in maintaining a dealership prescribed standard for proper hours for repairs.
    • Assist the Service Manager in establishing departmental goals and forecasts for each day.
  • Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

The employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and talk or hear.

The employee must frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Requirements
  • 2 years in a truck service department is preferred.
  • H.S. Diploma and Associates Degree preferred.
  • Excellent Communication Skills - written and verbal.
  • Proficient with Microsoft Office, Outlook, and Windows based software.
Compensation

$26-$33 per hour.

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