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HVAC Operations Manager

2 months ago

Windsor, Connecticut, United States HARP Home Services Full time
About the Role

Harp Home Services, a leading provider of plumbing, heating, and air conditioning services, is seeking a seasoned HVAC Installation Manager to oversee daily residential installs and manage field and office operations.

Key Responsibilities
  • Team Management: Directly manage Installation team members, including interviewing, training, planning, assigning, and directing work, appraising performance, rewarding and disciplining employees, and addressing complaints and resolving problems.
  • Industry Expertise: Stay abreast of industry technological developments and convey this knowledge to team members.
  • Operational Oversight: Coordinate team member activities to ensure individual and team goals are consistently achieved, ensure team members are working up to the highest standards in all aspects of their positions, conduct regular meetings with team members to review company policy and procedures, performance, quality and safety statistics, interface effectively with other departments, and ensure employees provide superior customer service.
  • Customer Support: Provide customer service support, as necessary; respond to customer inquiries and problems in a timely manner; resolve excessive consumption problems.
  • Permits and Inspections: Oversight of permits and inspections.
  • Brand Promotion: Promote and support the Company brand.
Requirements and Skills
  • Mandatory 10+ years within the HVAC Residential Industry and a minimum of 3 years managing a residential HVAC department.
  • Technical School diploma or certificate of completion.
  • Knowledge of HVAC equipment, tools, and materials.
  • Extensive technical skills within the trade.
  • Customer/Client Interfacing.
  • Ability and willingness to work a flexible schedule as necessary to meet customer requirements.
  • Understanding of operational concepts including planning, scheduling, and logistics.
  • Demonstrated excellent written and verbal communications skills.
  • Proficient in Microsoft Office, including Word and Excel.