Community & Office Manager (New York)

Our vision is to be the universal symbol of trust, bringing consumers and businesses together through reviews. We are well on our way — but there's still an exciting journey ahead. Join us at the heart of trust.

Our People and Community strategy is bold, clear, and meaningful: we're becoming a Destination Employer. We want people to think "That's where I want to work one day" before joining Trustpilot; to feel privileged and proud to be a Trustie during their time with us; and, after moving on, to know the years they spent at Trustpilot were the very best of their career. At the heart of this is a distinct focus on building a sense of community — by creating meaningful connections in our offices around the globe, by developing and delivering a five-star workplace experience, and by bringing Trusties together for social moments that matter.

As a Community & Office Manager, you will look after our New York City community and office. You support the operationalisation and implementation of our Community & Office Strategy in New York City. You have the support of our Global Community & Office Lead, who's based in Denmark, and, on occasion, will be required to support them with wider US community and office tasks. This role offers an exciting opportunity to be fully immersed in our vibrant New York office, working five days per week in the office fostering collaboration and community.

What you'll be doing:

Create meaningful connections, through:

• Community communication – being the face of the local community, in the office and on Slack, our primary internal communication tool, promoting and encouraging community communication; locally activating company campaigns through posters, digital screens (where applicable), and other mediums; gathering informal feedback from Trusties to enable us to understand community sentiment about key topics.
• Meaningful relationships – forging relationships cross-functionally within your local community; welcoming new starters on day one, assisting them to settle in; and meeting and greeting visitors.
• Connected leadership – supporting with the set-up and organisation of senior leadership events (for example: 'Ask Me Anything' sessions with the board or executive team), collaborating with our executive assistants to support senior leadership and board members when AGMs, board meetings, and exec meetings are hosted in your office.

Develop and deliver a five-star office experience, through:

• Slick operations and clear communication – defining, delivering, and communicating a clear service proposition; overseeing the day-to-day operations of the office; collaborating with key stakeholders on requirements; maintaining and continually improving the office environment; keeping a close eye on office feedback to make sure we're meeting and exceeding expectations; ensuring the office is an inclusive workplace.
• A safe and secure workplace – keeping our Trusties safe and secure in the office; making sure we comply with local health and safety regulations; mitigating security risks.
• Accurate budget management – inputting into budget forecasting; managing the office budget daily; and making sure invoices are paid on time.

Bring Trusties together for social moments that matter, through:

• Celebrations and events – organising and running local celebrations, like Trustpilot's summer and winter parties, and leading the local social committee – running the budget, delegating to committee members, and making sure activities happen; coordinating community-wide get-togethers at the end of each quarter; supporting Trusties with the logistics of their in-office events.

Additionally, you will regularly support continuous improvement project work as part of your role.

Who you are:

• Previous experience in a similar office management or hospitality/hotel-focused role.
• Comprehensive planning skills and demonstrated ability to handle multiple projects simultaneously.
• An empathetic individual who shows concern for the well-being of others.
• Positive with a solution-orientated, pragmatic attitude.
• Able to embrace the pace and likes it when things move fast.
• A natural communicator with a creative streak, who's a critical thinker, accurate, with attention to detail.
• Super-social and a strong collaborator.
• Capable of taking initiative, owning responsibilities, and being accountable for tasks.
• Clear and precise communication skills in English.

What's in it for you:

• A competitive base salary ranging from $75, ,500 gross per year. This range doesn't include any variable pay such as bonuses, awards made under Trustpilot's equity program, or other benefits.
• 20 vacation days + 2 personal days +10 paid holidays per year
• Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community
• Rich learning and development opportunities are supported through the Trustpilot Academy, LinkedIn Learning, and Blinkist
• Full health insurance
• 401k matching your contributions dollar-for-dollar up to 4% of your base salary
• Discounted club membership at Life Time Fitness
• 24/7 Employee Assistance Plan and full access to Headspace, a popular mindfulness app to promote positive mental health
• Paid parental leave for employees who have been employed for over 6 months with full scope of benefit after 12 months
• Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities, and team socials
• A friendly, open office complete with a foosball table, roof deck with wifi (rooftop meeting anyone?) and unlimited snacks and drinks
• Communal lunch, extra treats, and events during the month — think ice cream carts, coffee bars, and massages, to name a few

Still not sure?

We want to be a part of creating a more diverse, equitable, and inclusive world of work for all. We're excited to hear about your experiences as well as how you will contribute to our working culture. So, even if you don't feel you don't meet all the requirements, we'd still really like to hear from you

About us

Trustpilot began in 2007 with a simple yet powerful idea that is more relevant today than ever — to be the universal symbol of trust, bringing consumers and businesses together through reviews. Trustpilot is open, independent, and impartial — we help consumers make the right choices and businesses to build trust, grow and improve.

Today, we have more than 260 million reviews and 57 million monthly active users across the globe, with 117 billion annual Trustpilot brand impressions, and the numbers keep growing. We have more than 900 employees and we're headquartered in Copenhagen, with operations in Amsterdam, Denver, Edinburgh, Hamburg, London, Melbourne, Milan and New York.

We're driven by connection. It's at the heart of what we do. Our culture keeps things fresh –– it's built on the relationships we create. We talk, we laugh, we collaborate and we respect each other. We work across borders and cultures to be the universal symbol of trust in an ever-changing world. With vibrant office locations worldwide and over 50 nationalities, we're proud to be an equal-opportunity workplace with diverse perspectives and ideas.

Our purpose to help people and businesses help each other is a tall order, but we keep it real. We're a great bunch of humans, doing awesome stuff, without fuss or pretense. A successful Trustpilot future is driven by you –– we give you the autonomy to shape a career you can be proud of. If you're ready to grow, let's go.

Join us at the heart of trust.