Manager of CSM's

1 month ago

Seattle, Washington, United States Pushpay Full time

About the Team

Join a team dedicated to ensuring our customers succeed in adopting and utilizing our solutions. By providing deployment, training, and support, our team delivers an exceptional experience that helps customers achieve their goals.

About the Role

As the Manager, Mid Market CSM at Pushpay, you will lead a team focused on building and nurturing relationships with our small to middle market customers. Your responsibilities include driving retention, renewal rates, and increased adoption. You will collaborate with customers, company leaders, and your team to create a culture of success and excellence. Your goals will revolve around renewals, product expansion, and increased usage of the Pushpay platform. This role requires keen attention to detail, strong communication skills, and experience in managing customer success teams. Reporting to the Director of Customer Success, you will play a vital role in making our customers successful.

Benefits and Compensation

Pushpay offers a range of benefits to support employees, including employer-paid medical, dental, and vision premiums, 401K match, hybrid work model, paid holidays, volunteer time off, parental leave, and competitive compensation.

What You'll Do

  • Mentorship and Skill Development: Prioritize the growth and development of your team to drive customer success.
  • Revenue Retention: Meet targets to ensure customer retention.
  • Adoption Focus: Assist organizations in maximizing their use of Pushpay's solutions.
  • Upsell Opportunities: Identify and sell additional products and features to customers.
  • Product Expertise: Become a Pushpay product expert to support training and customer adoption efforts.
  • Proactive Communication: Foster a culture of transparency and effective communication within your team and across the organization.

What You'll Bring

  • Customer Success Management Experience: Lead customer success or account management teams with a focus on SaaS solutions. CRM experience and industry knowledge are essential.
  • Effective Communication: Demonstrate strong verbal and written communication skills to engage with customers and internal stakeholders.
  • Collaborative Spirit: Work collaboratively across departments and build strong relationships with team members and customers.
  • Drive and Leadership: Thrive in a fast-paced environment, take ownership of your work, and drive results for your team and customers.
  • Analytical Skills: Pay attention to detail, analyze data, and strive to understand customer needs to improve their experience.

Pushpay values diversity and inclusion and is committed to equal opportunity for all team members. If you require accommodations for the application process, please contact us.

About Pushpay

Pushpay empowers organizations and communities to connect and engage through mobile apps, management software, and giving technology. Join our team of dedicated professionals who support customers in driving positive change and social good.

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