Tech Customer Solution Manager, Buy with Prime
1 month ago
This role is a high impact, high visibility role managing the launch of Buy with Prime product on e-commerce sites.
The CSM-T has a solution mindset and owns all aspects of the customer journey from discovery to understanding customer requirements to launch planning and execution.
They are also expected to build the relationships by partnering across multiple teams such as sales, account management, product, engineering and solution architects to successfully launch the customer on Buy with Prime product and features.
The successful candidate will have a track record of (1) experience in customer launch and/or solution management.(2) experience managing technical and non-technical projects with a proven ability to work across broad functional teams (3) owning internal as well as customer facing operating procedures, with a continuous lens on process improvement and (4) demonstrating strong customer obsessions through driving process improvement and advocating for the customer as part of internal reviews.
Key job responsibilities- Manage end to end Buy with Prime launches for customers in enterprise and SMB customer segments.
- Provide a consultative approach to onboard ecommerce customers on Buy with Prime product to meet customers requirements.
- Work crossfunctionally to launch merchants on Buy with Prime product (e.g., Sales, Product, Tech).
- Utilize subject matter expertise to communicate the value of Buy with Prime product to key customer stakeholders.
- Provide feedback to the product team based on the learnings during customer launch.
Buy with Prime is helping people reimagine the way they shop....wherever they do Our vision is to enable every entrepreneur in the world to reach every customer in the world through every channel they can imagine.
Buy with Prime is a new way to extend Prime shopping benefits-including fast, free shipping, a seamless checkout experience, and free returns-to merchants' own online stores, ultimately increasing selection for Prime members.
For over 20 years, Amazon been empowering small and medium-sized businesses with opportunities to grow. Buy with Prime is an exciting next step in our mission to help merchants of all sizes grow their business-whether on Amazon or beyondBASIC QUALIFICATIONS
- BA/BS degree
- 5+ Years of work experience in external customer facing roles.
- Experience in working with customer launches and/or solution management.
- Experience working with cross functional teams to deliver results
- Strong verbal and written communication skills
- Ability to influence others in a collaborative fashion
- Strong decisionmaking skills
- Ability to prioritize in a complex, fastpaced environment
- Ability to gather, interpret and apply a wide range of data
- Strong organizational skills
- Sound business judgment, proven ability to influence others, and strong analytical thinking skills are critical to success in this position
Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
For individuals with disabilities who would like to request an accommodation, please visitOur compensation reflects the cost of labor across several US geographic markets.
The base pay for this position ranges from $138,200/year in our lowest geographic market up to $239,000/year in our highest geographic market.
Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience.
Amazon is a total compensation company.Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits.
For more information, please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.-
Seattle, Washington, United States Amazon Full timeAbout the RoleWe are seeking a highly skilled Senior Technical Account Manager to join our team at Amazon. As a key member of our Buy with Prime and Multi-Channel Fulfilment Solutions Org, you will be responsible for managing the post-launch technical account management of marquee customers using our Buy with Prime and Multi-Channel Fulfilment products.Key...
-
Seattle, Washington, United States Amazon Full timeThe Buy with Prime team is looking for a Customer Insights Program Manager to lead our 'Voice of the Customer program', utilizing various channels to gather customer experience feedback that can be passed back to our product, tech and sales teams. Listening to our customers is an important way to get feedback on our strategy, ensure we are building products...
-
Head of Marketing, Buy with Prime
3 weeks ago
Seattle, Washington, United States Amazon Full timeHead of Marketing, Amazon Buy with Prime (B2B)Job ID: | Services LLCThe Buy with Prime (BwP)/MCF team's mission is to help merchants grow their businesses beyond by externalizing the best of Amazon's supply chain and direct to consumer (DTC) services. We are looking for an experienced and customer-obsessed Marketing Leader to help us delight shoppers and...
-
Seattle, Washington, United States Prime Video & Amazon MGM Studios Full timeDescriptionHelp shape the future of digital entertainment with the Prime Video International team. Our mission is to change the way customers around the world consume video entertainment by offering – in every country – the broadest selection of premium video within a single experience, accessible across all devices. Our customers have unlimited access...
-
Seattle, Washington, United States Amazon Full timePrime Video offers customers a vast collection of movies, series, and sports-all available to watch on hundreds of compatible devices. U.S. Prime members can also subscribe to 100+ channels including Max, discovery+, Paramount+ with SHOWTIME, BET+, MGM+, ViX+, PBS KIDS, NBA League Pass, MLB.TV, and STARZ with no extra apps to download, and no cable required....
-
Seattle, Washington, United States Amazon Full timeJob SummaryWe are seeking a highly skilled Senior Product Manager to lead the development of innovative products and experiences for Amazon Prime customers in Japan. As a key member of our Prime team, you will be responsible for driving the strategy and roadmap for Prime engagement, collaborating with global technology teams to build locally relevant...
-
Seattle, Washington, United States Amazon Full timePrime Video offers customers a vast collection of movies, series, and sports-all available to watch on hundreds of compatible devices. U.S. Prime members can also subscribe to 100+ channels including Max, discovery+, Paramount+ with SHOWTIME, BET+, MGM+, ViX+, PBS KIDS, NBA League Pass, MLB.TV, and STARZ with no extra apps to download, and no cable required....
-
Sr. Technical Program Manager, Prime Tech
1 month ago
Seattle, Washington, United States Amazon Full timeAmazon Prime TPM is a cross-functional team of Technical Program Managers that are responsible to run large technology initiatives for Prime Acquisition, Payments, CXE, International Expansion and supporting variations of Prime that provide the best of experience to our customers. If you are interested in driving highly visible and impactful initiatives for...
-
Seattle, Washington, United States Amazon Full timeJob SummaryWe are seeking a highly skilled Senior Product Manager to lead the development of Prime engagement strategies in Japan. As a key member of our team, you will be responsible for driving innovation and improving the customer experience for millions of Prime members.Key ResponsibilitiesDevelop and Execute Prime Engagement StrategiesCollaborate with...
-
Sr. Digital Program Manager, Prime Video
1 month ago
Seattle, Washington, United States Amazon Full timeHow often have you had an opportunity to be at ground zero of a disruptive, fast-growing, and evolutionary global Amazon service? How frequently do you get to start from the foundation and solve customer needs at a global scale in a fast-growing entertainment streaming industry? At Prime Video, we are pioneering a new generation of digital supply chain at a...
-
Seattle, Washington, United States Amazon Full timeSince launching in 2005, the US Prime membership program has made life easier and more enjoyable for millions of members in the US and been a key driver of Amazon's rapid growth across a wide range of business units. As we continue to invest in the Prime program in the US, we are looking for a customer-obsessed and data driven product leader to drive...
-
Seattle, Washington, United States Amazon Full timePrime Video offers customers a vast collection of movies, series, and sports—all available to watch on hundreds of compatible devices. U.S. Prime members can also subscribe to 100+ channels including Max, discovery+, Paramount+ with SHOWTIME, BET+, MGM+, ViX+, PBS KIDS, NBA League Pass, MLB.TV, and STARZ with no extra apps to download, and no cable...
-
Corporate Counsel, Prime Video
1 month ago
Seattle, Washington, United States Amazon Full timeDESCRIPTIONDo you love entertainment, media, sports, and technology? Are you looking for an exciting and creative challenge in an innovation-driven, talent-focused company? Come make history as a member of the Prime Video Legal team in Amazon's world-class legal department.Prime Video is part of Amazon Global Media and Entertainment and is focused on...
-
Seattle, Washington, United States Amazon Full timeAbout Prime Video: Prime Video is transforming the media landscape with a vast array of premium content. Team Overview: The PlayStarts team is responsible for designing and managing the essential APIs that enhance Prime Video's playback functionality, ensuring a smooth streaming experience across millions of devices globally. Role Summary: As a Senior...
-
Seattle, Washington, United States Amazon Full timeSince launching in 2005, the US Prime membership program has made life easier and more enjoyable for millions of members in the US and been a key driver of Amazon's rapid growth across a wide range of business units. As we continue to invest in the Prime program in the US, we are looking for a customer-obsessed and data driven product leader to drive...
-
Applied Scientist, Prime Video
3 weeks ago
Seattle, Washington, United States Amazon Full timeAre you interested in shaping the future of entertainment? Prime Video's technology teams are creating best-in-class digital video experience.As a Prime Video technologist, you'll have end-to-end ownership of the product, user experience, design, and technology required to deliver state-of-the-art experiences for our customers. You'll get to work on projects...
-
Seattle, Washington, United States Amazon Full timeAbout Prime VideoPrime Video provides a vast array of films, series, and sports, accessible on numerous compatible devices. U.S. Prime members can also subscribe to over 100 channels, including Max, discovery+, Paramount+ with SHOWTIME, BET+, MGM+, ViX+, PBS KIDS, NBA League Pass, MLB.TV, and STARZ, all without the need for additional applications or cable...
-
Seattle, Washington, United States Amazon Full timeAbout Prime VideoPrime Video provides a comprehensive array of films, series, and sports content, accessible on numerous compatible devices. U.S. Prime members have the option to subscribe to over 100 channels, including Max, discovery+, Paramount+ with SHOWTIME, BET+, MGM+, ViX+, PBS KIDS, NBA League Pass, MLB.TV, and STARZ, all without the need for...
-
Principal UX Designer
3 weeks ago
Seattle, Washington, United States Prime Video Full timePrincipal UX Designer, Prime VideoAre you interested in shaping the future of entertainment? Prime Video is re-inventing how customers connect with their favorite shows, teams, and products by combining high-quality live streaming, immersive interactive features, and exclusive access to some of the world's most loved movies, TV series, and live sports. All...
-
Seattle, Washington, United States Amazon Inc Full timePosition Overview The Senior Technical Program Manager for Prime Services plays a pivotal role in overseeing and driving significant technological projects within Amazon. This position involves collaboration across various departments to ensure the successful execution of initiatives that enhance Prime's offerings. Key Responsibilities Leadership: Lead...
