Guest Services Supervisor

1 week ago


Seattle, Washington, United States CSM Corporation Full time

Position Title: Front Desk Manager

Job Category: Front Office

Requisition Number: DUALC005050

Overview:

The Front Desk Manager plays a crucial role in ensuring guest satisfaction by upholding high service standards and promptly addressing guest needs and concerns. This position emphasizes service recovery when necessary.

Key Responsibilities:

  1. Collaborate with team members to train and exemplify exceptional guest service standards.
  2. Hold staff accountable for anticipating guest needs and surpassing expectations.
  3. Drive business revenue by creating and executing innovative service programs aimed at enhancing guest satisfaction.
  4. Manage expenses effectively to optimize hotel profitability.
  5. Oversee labor management through strategic scheduling and adjustments based on operational demands.
  6. Identify and implement cost-saving initiatives and efficient purchasing strategies to meet or exceed budgetary goals.
  7. Assist in the preparation and oversight of the departmental budget.
  8. Utilize expertise to recommend and implement necessary changes to front desk operations while maximizing revenue and occupancy rates.
  9. Evaluate staff performance and take appropriate corrective actions to ensure accountability.
  10. Inspire and motivate staff by establishing goals, providing continuous feedback, and recognizing achievements.
  11. Conduct interviews, hire, coach, and develop all team members.
  12. Ensure all required training for department personnel is conducted and training records are accurately maintained.

Required Competencies/Skills: Minimum of 2 years in customer service and at least 1 year in a supervisory or management role.

Education: High school diploma or GED is required; a college degree or equivalent experience is preferred.

Qualifications:

Skills:

Behaviors:

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