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Guest Services Supervisor

2 months ago

Seattle, Washington, United States CSM Corporation Full time

Position Title: Front Desk Manager

Job Category: Front Office

Job Overview:

The Front Desk Manager plays a crucial role in ensuring guest satisfaction by upholding service standards and promptly addressing guest needs and concerns. This position emphasizes service recovery when necessary.

Key Responsibilities:

  1. Collaborate with team members to train and exemplify exceptional guest service standards.
  2. Hold staff accountable for anticipating guest needs and surpassing expectations.
  3. Drive business revenue by crafting and executing innovative service programs aimed at enhancing guest satisfaction.
  4. Manage expenses effectively to optimize hotel profitability.
  5. Oversee labor management through strategic scheduling and adjustments based on operational demands.
  6. Identify and implement cost-saving strategies and efficient purchasing practices to meet or exceed budgetary goals.
  7. Assist in preparing and managing the departmental budget.
  8. Utilize expertise to recommend and enact improvements in front desk operations, focusing on maximizing revenue and occupancy rates.
  9. Evaluate staff performance and take necessary corrective actions to ensure accountability.
  10. Inspire and motivate staff by establishing goals, providing continuous feedback, and recognizing achievements.
  11. Conduct interviews, hire, coach, and develop all team members.
  12. Ensure all required training for department personnel is completed and training records are accurately maintained.

Required Competencies/Skills: A minimum of 2 years in customer service and at least 1 year in a supervisory or management role is essential.

Education: High school diploma or GED is required; a college degree or equivalent experience is preferred.

Qualifications:

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