Services Engagement Manager

We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

PURPOSE AND OBJECTIVES

ASC (Adoption Services Center) is the global consulting unit of SAP. It is an integral part of Customer Success and Delivery board areas, whose mission is to ensure that our customers adopt SAP innovation, both in terms of our solutions as well as approaches and methodologies. For ASC, this translates (among other things) into helping SAP deliver projects with the right methodology and tools, adhering to standard and Customer clean core principles delivering solid outcomes that translates to business value to our customers. Whilst ASC is organized mainly in terms of Solution Areas (where all the functional expertise of a specific solution resides), ASC Engagement function provides orchestration within and between the solution areas to support market unit's business needs. We are looking or a Services Engagement Manager (SEM) to drive adoption of ASC in the Regulated market unit of the North America region.

Services Engagement Manager (SEM) as a part of ASC Engagement function is a strategic role for Adoption Services Center (ASC). SEM is responsible for engagement with the Regulated market unit in North America that comprises of State Led, Federal, Aerospace & Defense and Utilities business units. SEM works with SAP Services sales teams of these market/business units and regional solution centers to embed ASC services and capabilities into SAP's Services proposals to customers. For strategic accounts, SEM gets involved in positioning these services to customers working closely with the Services sales account teams. SEM's engagements in the region involve right from opportunity management process through successful project execution.

ROLES & RESPONSIBILTIES

The following are the key responsibilities for this role:

• Primary point of contact to the MU's Services Sales (CS) and Delivery organization (CS&D) that require support and services from Adoption Services Center (ASC)
• Responsible for managing multiple opportunities and engagement within regulated market unit.
• Work closely with the Market Unit Sales to provide deal execution support during the opportunity lifecycle and enables the field teams about ASC's services and capabilities.
• Define and propose the right mix of onsite, near shore and offshore service components with a focus to increase the winnability of the bid.
• Position the value proposition of ASC's remote delivery capabilities and drive the adoption of factory portfolio of services including committed cost / fixed fee services.
• Responsible for driving ASC's business KPI's in the assigned market unit, such as Cloud adoption (portfolio wise), Bookings, Factory share, margin contribution, customer satisfaction.
• Represent as ASC primary point of contact to the market unit and participate in the market unit's business reviews and account planning discussions to support the deal process in an effective manner and work towards building a healthy pipeline.
• Represents ASC organization in the market unit's deal quality and risk reviews, bid council etc., and provide critical inputs for bid approval.
• Facilitate escalation handling with the respective ASC stakeholders whenever commercial and delivery aspects are involved.
• Support demand generation or go-to market activities on priority portfolio topics such as RISE, Clean core, Signavio, CALM etc., and Cloud solutions including SAP S/4HANA Public Cloud, CX and HXM.
• Build relationship with the MU Sales (CS) and Delivery (CS&D) leadership and Foster improved collaboration between MU and ASC to support achievement of business KPIs and objectives.
• Coordinate withing ASC Solution areas organization units and ensure bid responses and quality are as per the expectations outlined and agreed with the respective market unit.

WORK EXPERIENCE AND SKILL SETS

• At least 6 – 7 years of prior experience of selling & positioning SAP services or Solutions (preferably SAP Implementation services)
• Preference is given to candidates who have good understanding of the territory and Eco system.
• Preference will also be given to candidates who have in-depth understanding and experience of ASC's global delivery model.
• Candidate must have good understanding of SAP's Implementation methodology, Model company concepts, bid preparation, understanding of risks etc.,
• Candidate should possess SAP domain expertise and Industry knowhow in at least one of two focus topics such as RISE, BTP, Industry Cloud and Cloud Solutions.
• Excellent verbal, written communication skills, presentation skills and ability to work effectively in international/global delivery setup and virtual teams.
• Analytical and solution-oriented thinking, Strong customer focus, Executive alignment, and Networking skills
• Preference will also be given to candidates with customer stakeholder management skills.

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Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team:

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Compensation Range Transparency: SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAP's commitment to pay equity. SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role. The targeted combined range for this position is 150, ,100 USD. The actual amount to be offered to the successful candidate will be within that range, dependent upon the key aspects of each case which may include education, skills, experience, scope of the role, location, etc. as determined through the selection process. Any SAP variable incentive includes a targeted dollar amount and any actual payout amount is dependent on company and personal performance. Please reference this link for a summary of SAP benefits and eligibility requirements: SAP North America Benefits.

Requisition ID: | Work Area:Consulting and Professional Services | Expected Travel: 0 - 30% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid

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