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Customer Service Representative

2 months ago


Newtown Square, Pennsylvania, United States Main Line Health Full time

Are you ready to take on the role of a Customer Service Representative at Main Line Health?

Why consider a position as a Customer Service Representative with Main Line Health?

  • Make a Difference You will be a vital part of the success of Main Line Health. As a key member of the Marketing and Business Development team, your responsibilities will include assisting both new and existing clients with physician referral services, scheduling appointments, enrolling in classes, registering for programs, fulfilling requests, and providing support for the patient portal, among other tasks. If you enjoy engaging with people over the phone and possess outstanding communication and customer service skills, this position could be an excellent fit for you. The role involves frequent phone interactions throughout your shift, including both incoming and outgoing calls.

  • Advance Your Career Take advantage of our Tuition Reimbursement program to further your education by pursuing certifications or advanced degrees. This position qualifies for up to $6,000 annually, depending on your employment status.

  • Be Part of a Diverse Community Like our patients, the Main Line Health Family includes individuals from various backgrounds and skill sets. Just as each patient requires a tailored care plan, our employees, physicians, and volunteers bring unique talents to Main Line Health. Despite our diverse backgrounds, we all share a common goal: delivering exceptional service and care.

  • Benefits Specific to the Position: You will be eligible for up to 120 hours of paid time off annually, based on your employment status. Additionally, we offer a variety of employee discounts on various activities, services, and vendors. Plus, employee parking is always complimentary.

Position: Customer Service Representative
Shift: Full Time - Day Shift

Experience Required:
1. One to three years of experience in telephone or community/public interaction with a focus on customer service.
2. Experience in healthcare, familiarity with medical terminology, and knowledge of managed care are preferred.
3. Strong writing and communication skills are essential.
4. Proven computer skills with experience in multiple databases, as well as proficiency in Internet usage, word processing, spreadsheets, and email are required.

Education:
A High School Diploma or GED is required; an Associate's Degree is preferred.

Licensures/Certifications:
Not applicable

  • Requisition ID: 73046
  • Employee Status: Regular
  • Schedule: Full-time
  • Shift: Day Job
  • Pay Range: $27.91
  • Job Grade: 205