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Customer Service Representative
2 months ago
Are you interested in the role of a Customer Service Representative with Main Line Health?
Why consider a position as a Customer Service Representative with us?
- Make a Difference You will be a vital contributor to the success of Main Line Health. As part of the Marketing and Business Development team, your responsibilities will include assisting both new and existing clients with physician referral services, scheduling appointments, enrolling in classes, registering for programs, fulfilling requests, and providing support for patient portals, among other tasks. If you enjoy engaging with people over the phone and possess strong communication and customer service skills, this position could be an excellent fit for you. The role involves frequent phone interactions throughout your shift, encompassing both incoming and outgoing calls.
- Advance Your Career Take advantage of our Tuition Reimbursement program to further your education by pursuing certifications or advanced degrees. This position qualifies for up to $6,000 annually, depending on your employment status.
- Be Part of a Diverse Community Just like our patients, the Main Line Health family consists of individuals from various backgrounds and skill sets. Each employee, physician, and volunteer brings unique talents to our organization, and together, we share a common goal: delivering exceptional service and care.
- Position-Specific Benefits include: You will be eligible for up to 120 hours of paid time off each year, depending on your employment status. Additionally, we offer a variety of employee discounts on numerous activities, services, and vendors. Plus, employee parking is always complimentary.
Position: Customer Service Representative
Shift: Full Time - Day Shift
Experience:
1. One to three years of experience in telephone or community/public interaction with a focus on customer service.
2. Experience in healthcare, familiarity with medical terminology, and knowledge of managed care is preferred.
3. Strong writing and communication skills are essential.
4. Proficiency in computer systems, including experience with multiple databases, as well as a working knowledge of the Internet, word processing, spreadsheets, and email is required.
Education:
A High School Diploma or GED is required; an Associate's Degree is preferred.
Licensures/Certifications:
Not applicable
- Requisition ID: 73046
- Employee Status: Regular
- Schedule: Full-time
- Shift: Day Job
- Pay Range: $27.91
- Job Grade: 205