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Experienced Customer Service Agent

2 months ago

Newtown Square, Pennsylvania, United States UnitedHealth Group Full time

At UnitedHealth Group, we are dedicated to enhancing the health and well-being of individuals globally through innovative solutions and compassionate care. As a Senior Customer Service Representative, you will play a pivotal role in delivering outstanding service to our clients, addressing their needs with empathy and professionalism. Your contributions will directly influence health outcomes by connecting individuals with essential resources and support.

In this role, you will engage with approximately 50 to 70 clients daily, ensuring that each interaction is meaningful and supportive. You will also be a valuable resource for your colleagues, fostering a collaborative environment that prioritizes customer satisfaction. Your ability to build strong relationships will be crucial in exceeding expectations and delivering exceptional service.

This full-time position requires flexibility to work various shifts during standard business hours.

Key Responsibilities:

  • Act as a knowledgeable resource for team members and internal stakeholders.
  • Maintain accurate documentation and records.
  • Respond to incoming inquiries, identifying the specific assistance required by clients.
  • Utilize active listening skills to address concerns while accurately recording necessary information.
  • Resolve issues in real-time or through timely follow-up, ensuring client satisfaction.
  • Investigate complex inquiries across multiple systems and collaborate with support teams to resolve escalated matters.
  • Achieve established performance metrics related to efficiency, call quality, and customer satisfaction.
In return for your dedication, you will receive recognition for your efforts in a supportive environment that encourages professional growth and development.

Required Qualifications:
  • High School Diploma or GED.
  • Minimum of 1 year of experience in customer service.
  • Proficiency with computer systems and applications.
  • Availability to work full-time during designated hours.
  • Must be at least 18 years of age.
Preferred Qualifications:
  • Experience in a customer service role or similar environment.
Essential Skills:
  • Ability to manage multiple tasks and comprehend various products and benefits.
At UnitedHealth Group, we believe in creating a diverse and inclusive workplace where everyone can thrive. We are committed to addressing health disparities and improving health outcomes for all individuals.

UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and we encourage applications from all qualified individuals.