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Client Engagement Specialist
2 months ago
Are you enthusiastic about promoting health and wellness?
Do you take pride in positively influencing individuals' fitness journeys?
Are you dedicated to providing exceptional support to new members?
Would you like to be recognized for the impact you have on our members' experiences?
The role of the Member Relations Representative is vital in ensuring a remarkable experience for all members at the fitness center. As the primary point of contact, you will foster a friendly and inviting environment for everyone. This position demands high energy, superb multitasking skills, and excellent interpersonal communication. If you excel in a fast-paced setting and enjoy assisting individuals in achieving their fitness aspirations, this role is tailored for you.
Key attributes and duties for this position include:
- A sincere enthusiasm for helping others.
- A cheerful and vibrant personality.
- Strong communication abilities with members, peers, and supervisors.
- Exceptional multitasking skills.
- A dedication to providing outstanding member interactions.
- Reliability, accountability, and meticulous attention to detail.
- CPR/AED certification is a plus.
- Previous experience in customer service or hospitality is beneficial.
- Greeting and checking in members.
- Addressing customer inquiries promptly.
- Managing membership sales and retention efforts.
- Following up with prospective members.
- Promoting in-house merchandise and refreshments.
- Maintaining a clean and secure facility.
- Opening and closing the gym according to the schedule.
- Complying with company policies and procedures.
Additional information for opening and closing staff: Opening staff must arrive 15 minutes prior to the gym's opening to complete necessary preparations. Closing staff should ensure all tasks are finalized by the designated closing time.
Compensation: Competitive starting pay at $10.00
With over 120 fitness centers operational or in development across the nation, Retro Fitness provides a variety of fitness solutions in one location. From standard workout equipment to personalized training programs, Retro Fitness meets diverse fitness needs. Our facilities boast premium amenities, including the Retro Blends Smoothie Bar, ensuring members feel accomplished and revitalized.
Under the guidance of our new CEO, Andrew Alfano, Retro Fitness is embarking on a growth journey with a renewed strategic vision. This is an exciting time for the brand.
