Service Operations Manager

2 weeks ago


Newtown Square, Pennsylvania, United States Western Pest Services Full time

Position Overview:

Western Pest Services stands as a leading provider of pest management solutions. Our commitment extends beyond merely safeguarding residences and businesses; we are recognized as the trusted local brand dedicated to delivering exceptional service. Internally, we prioritize the safety and growth of our team, fostering a vibrant work environment. Founded in 1928, we boast a rich legacy of excellence and the reliability of an industry frontrunner.

We are in search of a Service Operations Manager to join our dynamic team.

Key Responsibilities:

The Service Operations Manager will oversee a dedicated team focused on providing outstanding service and expertise to both residential and commercial clients. As a leader in operations and sales, your role will encompass the comprehensive management of the service team, which includes:

  • Overseeing fleet operations
  • Driving service team sales
  • Ensuring overall customer satisfaction

Ideal Candidate Profile:

The perfect candidate will possess a minimum of 3 years of supervisory or management experience in a service-oriented industry (such as delivery, beverage, uniform, vending services, pest control, lawn care, or construction). We value creative thinkers who excel in team building and fostering long-term, profitable relationships.

What We Provide:

  • Competitive Salary and Bonus Structure
  • Comprehensive benefits package including medical, dental, vision, 401K, stock purchase options, tuition reimbursement, and more
  • Paid Time Off (including holidays, vacation, and sick leave)
  • Company Vehicle and Fuel Card
  • Paid Training and Industry Orientation
  • Smartphone and necessary equipment
  • Opportunity to obtain State Pesticide Licensing (required)
  • Paths for Growth, Development, and Advancement

Qualifications:

As a successful Service Operations Manager, you will be expected to:

  • Lead and mentor the entire service team
  • Provide hands-on management
  • Train and develop technicians
  • Conduct both in-house and field training sessions
  • Optimize scheduling and routing for efficiency
  • Coordinate client services and technician assignments
  • Inspire the service team to deliver high-quality customer and technical support
  • Assist technicians in resolving client issues
  • Ensure customer expectations are consistently met
  • Engage with both commercial and residential clients
  • Perform quality inspections on-site
  • Review and submit all service-related documentation
  • Assist in the recruitment and selection of service technicians and trainees
  • Manage inventory of equipment and supplies
  • Thrive in a fast-paced environment
  • Exhibit strong communication skills
  • Be at least 18 years of age

Physical Requirements and Work Environment:

Candidates must meet the physical demands of the role and safely perform job duties with or without accommodations:

  • Safely use ladders within the manufacturer's weight limits
  • Lift and carry items weighing up to 50 lbs.
  • Access crawl spaces, attics, confined areas, rooftops, etc.
  • Work in various weather conditions

To learn more about a career with Western Pest Services, please explore our opportunities.

Western Pest Services is an Equal Opportunity Employer, committed to diversity and inclusion.


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