Member Engagement Specialist

2 weeks ago


Newtown Square, Pennsylvania, United States Retro Fitness Full time

Are you enthusiastic about promoting wellness?

Do you find fulfillment in enhancing the lives of others?

Are you dedicated to providing exceptional support to new members?

Would you like to be recognized for the positive impact you have on members' journeys?

The Fitness Experience Coordinator position is vital for delivering an outstanding experience for members at the facility. As the initial point of contact, you will foster a friendly and inviting environment for all patrons. This role demands high energy, superior multitasking skills, and excellent interpersonal communication. If you excel in a fast-paced setting and enjoy assisting individuals in achieving their fitness aspirations, this role may be ideal for you.

Key attributes and duties for this position include:

  • A sincere enthusiasm for helping others.
  • A cheerful and dynamic personality.
  • Strong communication abilities with members, peers, and supervisors.
  • Proficient multitasking skills.
  • A commitment to providing exceptional member service.
  • Reliability, accountability, and meticulous attention to detail.
  • CPR/AED certification is preferred.
  • Previous experience in customer service or hospitality is beneficial.
Front Desk duties encompass:
  • Greeting and checking in members.
  • Effectively addressing customer inquiries.
  • Managing membership sales and retention efforts.
  • Following up with prospective members.
  • Promoting in-house merchandise and refreshments.
  • Maintaining a clean and safe facility.
  • Opening and closing the facility according to schedule.
  • Complying with company policies and procedures.
All Fitness Experience Coordinators are expected to wear the designated staff uniform along with appropriate athletic pants and footwear. Personal grooming and presentation are crucial.

Additional details for opening and closing staff: Opening staff should arrive 15 minutes prior to the facility's opening to complete necessary preparations. Closing staff are expected to conclude their duties at the scheduled time.

Compensation: Competitive pay starting at $10.00

With over 120 fitness centers operational or in development across the nation, Retro Fitness provides a variety of fitness solutions within a single venue. From standard workout equipment to tailored training programs, Retro Fitness meets diverse fitness needs. Our facilities are equipped with premium amenities, including the Retro Blends Smoothie Bar, ensuring members feel accomplished and revitalized.

Under the guidance of our new CEO, Andrew Alfano, Retro Fitness is embarking on a path of growth with a renewed strategic vision.

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