Coordinator, Team Services

4 weeks ago

Miami, Florida, United States teamworkonline Full time
Reporting organisationally to the Team Services Operations Manager, the Team Services Coordinator will be a key member of the FIFA26 Operations team, and work in close collaboration with FIFA Zurich Team Services and other key individuals responsible for delivering the development and management of efficient working relationships with teams (Member Associations and Clubs) through proactive communication, timely information sharing, expectation management and problem solving both before and during the FIFA World Cup 26 (FWC 26) and other test events.

The Team Services Coordinator will act as a key role of liaison between FIFA and the specific Participating Member Associations (PMAs)/Clubs. The Team Services Coordinator will also be responsible for a number of operational projects related to teams' participation and activities.
THE POSITION The main responsibilities and oversights of the Team Services Coordinator for the FIFA World Cup 26TM include:
  • Pre-event time role:
    • Communicating with the teams on a daily basis, assisting them in their preparations, briefing them for the tournaments and supporting them during the FWC 26 and other test events (incl. Mundial de Clubes FIFA 25TM).
    • Supporting Team Services with planning and implementing additional Events, such as Team Seminars and Team Workshops and by organising these events in the agreed locations.
    • Preparing, coordinating & accompanying team delegations on official Team Base Camps' (TBCs) and venue inspection' visits together with the Team Facilities team.
    • Assisting Team Facilities team in the operational planning of Team Base Camps (TBCs) and Venue Specific facilities.
    • Maintaining the Member Association/Clubs database with the most up to date information related to the assigned teams.
    • Supporting the creation and implementation of FWC26 Team Services related policies, procedures and guidelines involving all stakeholders.
    • Supporting the Team Services Operations Manager in cross-functional coordination with all relevant Functional Areas.
    • Supporting the Team Services Operations Manager with the preparation of content for presentations, handbooks and reports.
    • Supporting the Team Services Planning Manager with the training of the Team Liaison Officers (TLOs).o Supporting FIFA Team Services with the official communication to teams and Zurich based operations.
  • Event time role:
    • Cooperating with all Functional Areas & service providers to support respective four PMAs/Clubs daily.
    • Ensuring that all additional requests of respective teams related to facilities and operations are fulfilled and implemented.
    • Inserting planned Teams' activities of respective teams on team services scheduling platform, assisting TLOs on this task during Event time.
    • Assisting TLOs of respective teams by being in constant contact with them, resolving and escalating issues at the Main Operations Centre.
    • Any other task related to coordination of services to teams that will be required.
    • Based at the Main Operation Center to support teams' operation (location to be further confirmed)

YOUR PROFILE Education:
  • Bachelor's Degree or equivalent experience
Languages:
  • Fluent in Portuguese, is required for this position
Work Experience:
  • A minimum of 2 years of experience in Competition Management, Team Management or Event Services fields in large international events.
  • Proven track record in managing complex projects, including both pre-event and event time.
  • Excellent customer service experience
  • High level of presentation skills
  • Excellent communication skills – oral and written
  • Ability to work with a team and independently
  • Strong relationship management skills with diplomacy, tact and ability to build effective working relationships with all types of people and cultures.
  • Exceptional planning, organisational and administrative skills Positive attitude, patience and persistence
  • Ability to multitask and work on multiple projects at the same time
  • Knowledge of event planning - any event project management process is an added benefit
  • Strong facilitation, negotiation and interpersonal skills
  • Flexibility when faced with ambiguity or constant change
  • Excellent ability to work under pressure

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