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Coordinator, Team Services
4 weeks ago
The Team Services Coordinator will act as a key role of liaison between FIFA and the specific Participating Member Associations (PMAs)/Clubs. The Team Services Coordinator will also be responsible for a number of operational projects related to teams' participation and activities.
THE POSITION The main responsibilities and oversights of the Team Services Coordinator for the FIFA World Cup 26TM include:
- Pre-event time role:
- Communicating with the teams on a daily basis, assisting them in their preparations, briefing them for the tournaments and supporting them during the FWC 26 and other test events (incl. Mundial de Clubes FIFA 25TM).
- Supporting Team Services with planning and implementing additional Events, such as Team Seminars and Team Workshops and by organising these events in the agreed locations.
- Preparing, coordinating & accompanying team delegations on official Team Base Camps' (TBCs) and venue inspection' visits together with the Team Facilities team.
- Assisting Team Facilities team in the operational planning of Team Base Camps (TBCs) and Venue Specific facilities.
- Maintaining the Member Association/Clubs database with the most up to date information related to the assigned teams.
- Supporting the creation and implementation of FWC26 Team Services related policies, procedures and guidelines involving all stakeholders.
- Supporting the Team Services Operations Manager in cross-functional coordination with all relevant Functional Areas.
- Supporting the Team Services Operations Manager with the preparation of content for presentations, handbooks and reports.
- Supporting the Team Services Planning Manager with the training of the Team Liaison Officers (TLOs).o Supporting FIFA Team Services with the official communication to teams and Zurich based operations.
- Event time role:
- Cooperating with all Functional Areas & service providers to support respective four PMAs/Clubs daily.
- Ensuring that all additional requests of respective teams related to facilities and operations are fulfilled and implemented.
- Inserting planned Teams' activities of respective teams on team services scheduling platform, assisting TLOs on this task during Event time.
- Assisting TLOs of respective teams by being in constant contact with them, resolving and escalating issues at the Main Operations Centre.
- Any other task related to coordination of services to teams that will be required.
- Based at the Main Operation Center to support teams' operation (location to be further confirmed)
YOUR PROFILE Education:
- Bachelor's Degree or equivalent experience
- Fluent in Portuguese, is required for this position
- A minimum of 2 years of experience in Competition Management, Team Management or Event Services fields in large international events.
- Proven track record in managing complex projects, including both pre-event and event time.
- Excellent customer service experience
- High level of presentation skills
- Excellent communication skills – oral and written
- Ability to work with a team and independently
- Strong relationship management skills with diplomacy, tact and ability to build effective working relationships with all types of people and cultures.
- Exceptional planning, organisational and administrative skills Positive attitude, patience and persistence
- Ability to multitask and work on multiple projects at the same time
- Knowledge of event planning - any event project management process is an added benefit
- Strong facilitation, negotiation and interpersonal skills
- Flexibility when faced with ambiguity or constant change
- Excellent ability to work under pressure
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