Customer Service Supervisor
2 months ago
Join our Worldwide Flight Services family and be part of ensuring the timely delivery of cargo, luggage, and maintaining on-time flights while prioritizing safety and efficiency. We aim to excel in our industry with our teams of experts across the globe.
Job Title: Customer Service Supervisor
Company: Worldwide Flight Services
Job Summary
The Customer Service Supervisor oversees airport passenger service functions, ensuring work quality, compliance with company standards, and providing necessary training. Responsibilities also include Operations, Weight and Balance, and possibly Cabin Services. The role involves monitoring employee performance to meet high standards in customer satisfaction, safety, and security.
Responsibilities
- Ability to interpret safety rules, operating instructions, and procedures.
- Capacity to analyze data, solve problems, and make informed decisions.
- Efficiently manage tasks in a high-energy environment.
- Exercise independent judgment and prioritize tasks effectively.
- Demonstrate resilience and ability to work under pressure.
- Adherence to regular and punctual attendance.
- Associate's degree or equivalent, along with related experience or training.
- Flexibility to work varied shifts, including weekends and holidays.
- Fluency in English, both written and spoken.
- Proficient in report writing and public speaking.
- Strong numerical skills for various calculations.
- Capability to lift up to 70 pounds.
- Want your pay in advance? Access up to 50% of earned wages before payday through the Branch app.
- Are you a top performer who values recognition? Receive on-the-spot awards and gift cards through the Awardco Platform.
- Seeking quality medical care? Various options available for both full-time and part-time employees.
- Interested in WFS Employee Extras? Enjoy Travel Discounts, Pet Insurance, Discount Shopping & More.
- Looking to maintain a healthy lifestyle? Participate in Wellness Programs offered to all our employees.
- Planning for the future? Take advantage of our 401k program with company match.
- Aspiring for career growth with us? Explore opportunities for Internal Mobility and transfers.
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