Guest Services Supervisor

2 weeks ago


Denver, Colorado, United States Sonesta International Hotels Full time
Position Overview

The Guest Services Supervisor plays a crucial role in ensuring that the hotel consistently meets its objectives and delivers exceptional service. This position is integral to the overall success of the establishment, focusing on the management and performance of the front desk operations.

Key Responsibilities
  • Lead and supervise the front desk team to ensure efficient operations.
  • Oversee guest interactions to guarantee a high level of customer satisfaction.
  • Collaborate with various departments to enhance the guest experience.
  • Monitor performance metrics and implement strategies for improvement.
  • Provide training and support to front desk staff, fostering a positive work environment.
Qualifications

The ideal candidate will possess strong leadership skills, a commitment to service excellence, and the ability to manage multiple tasks effectively. Experience in hotel operations or customer service is preferred.



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