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Customer Service Specialist

2 months ago

Denver, Colorado, United States Promotion Pia Full time
Job Overview

Position Title: Call Center Representative

Department: Customer Service

Supervisor: Call Center Supervisor/Manager

Role Summary:
We are in search of a dedicated and customer-focused Call Center Representative. The successful candidate will possess excellent communication abilities and the capacity to manage a substantial volume of both incoming and outgoing calls, with an emphasis on delivering outstanding customer service. In this role, you will serve as the primary contact for our clients, addressing their questions, resolving concerns, and ensuring a satisfactory customer journey.

Key Responsibilities:

  • Respond to incoming calls from clients, addressing their inquiries and needs with professionalism.
  • Conduct outbound calls to follow up on client inquiries or provide necessary information.
  • Deliver precise and timely information to clients regarding products, services, billing, and account matters.
  • Handle customer complaints and escalate issues to the relevant department when required.
  • Maintain a thorough understanding of products and services to assist clients effectively.
  • Record and update client information in the company’s CRM system.
  • Follow call center scripts and guidelines to ensure consistent service delivery.
  • Engage in training sessions and stay updated on new products, services, and procedures.
  • Perform additional related duties as assigned.

Skills and Qualifications:

  • High school diploma or equivalent; some college education is preferred.
  • Exceptional verbal and written communication skills.
  • Ability to manage a high volume of calls while maintaining a positive and professional demeanor.
  • Strong problem-solving abilities and attention to detail.
  • Proficiency in computer systems, including MS Office and CRM software.
  • Capability to thrive in a fast-paced environment and adapt to evolving procedures and client needs.
  • Willingness to work flexible hours, including evenings and weekends, as necessary.

Benefits:

  • Competitive salary based on experience.
  • Comprehensive benefits package, including health, dental, and vision insurance.
  • Paid time off, encompassing vacation and holidays.
  • Opportunities for professional development and career advancement within the organization.
  • A dynamic work environment that promotes cultural diversity and exciting lifestyle opportunities.