Logistics Customer Service Representative

2 weeks ago


Denver, Colorado, United States Pilot Freight Service Full time

Customer Service 3

Job Category: Stations-West Requisition Number: CUSTO004376

Job Overview

Pilot Freight Services is seeking a dedicated Customer Service professional to join our team. This role is essential for ensuring effective communication with clients, suppliers, and internal teams.

Key Responsibilities:

  • Manage all aspects of the shipment process, addressing specific client needs and maintaining daily communication regarding services, returns, and claims.
  • Handle a high volume of inquiries via phone and email from clients.
  • Maintain and update shipment documentation accurately.
  • Provide pricing estimates, coordinate freight routing for both air and ground transport, and track shipments.
  • Engage with various stakeholders including clients, carriers, and agents through email and phone.
  • Resolve inquiries and address any issues that arise.
  • Perform miscellaneous administrative tasks, including reporting and documentation.

Qualifications:

  • A minimum of 2 years of experience in customer service within the transportation sector.
  • Proven ability to manage a high volume of calls and emails.
  • Exceptional verbal and written communication skills.
  • Detail-oriented with strong analytical abilities.
  • Preferred candidates include college students or graduates; high school graduates with relevant experience will also be considered.

Education:

High School diploma or equivalent preferred.

Equal Opportunity Employer:

Pilot Freight Services is an equal opportunity employer, committed to diversity and inclusion in the workplace.



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