External Affairs Manager
1 month ago
Requisition ID:
Share Our Purpose. Be Yourself. Feel Valued.
People are the heart of our business.
As an American Water employee, you will be offered a competitive salary and health benefits package, along with opportunities to develop, grow, and evolve your career.
Our benefits packages focus on key areas such as health & wellness, emotional & well-being, and savings for current & future goals.
We areBeautifully Different.
We strongly believe having diversity across our company makes us more successful and helps us provide essential services to our customers.
We are stronger because we embrace different ideas, viewpoints, experiences, and backgrounds.American Water is the best choice for your next role Click here for more information on our inclusion, diversity, and equity journey.
About American WaterAmerican Water (
NYSE:
AWK) is the largest regulated water and wastewater utility company in the United States.
With a history dating back to 1886, We Keep Life Flowing(R) by providing safe, clean, reliable and affordable drinking water and wastewater services to more than 14 million people across 14 regulated jurisdictions and 18 military installations.
American Water's 6,500 talented professionals leverage their significant expertise and the company's national size and scale to achieve excellent outcomes for the benefit of customers, employees, investors and other stakeholders.
As one of the fastest growing utilities in the U.S., American Water expects to invest $30 to $34 billion in infrastructure repairs and replacement, system resiliency and regulated acquisitions over the next 10 years.
The company has a long-standing history of executing its core operations, aligned with sustainable best practices, through its commitments to safety, affordability, customer service, protecting the environment, an inclusive workforce and strengthening communities.
American Water has been recognized on the 2023 Bloomberg Gender-Equality Indexfor the fifth consecutive year, ranked 18th on Barron's 100 Most Sustainable U.S.
For more information, visit amwater and join American Water on LinkedIn, Facebook, Twitter and Instagram.
Primary Role
The primary role of this position is to provide senior-level communications counsel to the state president and the state senior management team and to develop, coordinate, implement and manage all external communications activities to support the success of the state business plan and operating objectives.
- The primary areas of responsibility include media relations, public relations, community relations, corporate social responsibility and local support to government relations activities and meeting the information needs of customers.
- This professional is poised to respond rapidly and tactically to unanticipated events and critical issues such as main breaks and other critical incidents and is equally focused on providing proactive and strategic communications counsel and advise to the state senior management team.
- The External Affairs Manager is the critical communications resource maximizing the company's communications effectiveness, flexibility and responsiveness within the communities we serve.
- This professional has a comprehensive depth of communications knowledge and experience with demonstrated expertise in implementing integrated, strategic communications programs.
- While not directly responsible for customer communications or internal communications, the External Affairs Manager is an active and vital component of an integrated communications team operating through a matrix management model that is responsible for functional excellence reaching all audiences with a full array of internal and external communications messages, tactics and activities.
- This role is responsible for identifying, developing, nurturing and sustaining strong and enduring relationships with the media not only during unanticipated events but also to proactively to leverage media coverage.
- This function ensures that American Water is aligned with key community groups and organizations and well regarded and respected as a "good corporate citizen".
- Leads and directs all communications activities to reflect American Water's commitment to its customers and communities.
- Working closely with the State President and the state senior management team, the manager ensures that the company is effectively aligned and positioned to develop and sustain key relationships with community leaders, government and regulatory authorities, as well as elected and appointed officials.
- Directly supports the strategic communications needs of a state and the state senior management team.
- Develops, manages and directs comprehensive strategic communications plans and supporting materials for public communications including media relations, conference participation, community relations/events, local government relations and sponsorship/memberships and executes in a proactive manner.
- Effectively establishes and maintains relationships with key media outlets and educates the media on issues of interest to American Water.
Key Accountabilities (cont.)
- Works collaboratively to develop strategic communications plans and timelines.
- Works closely with the state government relations lead to provide communications counsel, support and all necessary materials.
Knowledge/Skills
- Has a thorough knowledge of strategic communications.
- Displays a tho
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