Client Engagement Specialist

2 weeks ago

Mechanicsburg, Pennsylvania, United States Valenz Full time
Job Overview

Valenz Health is dedicated to demystifying the intricacies of self-insurance for businesses through a steadfast commitment to data clarity and decision-making empowerment, all supported by its Healthcare Ecosystem Optimization Platform. With a robust foundation in clinical and member advocacy, along with extensive expertise in claims processing and payment accuracy, Valenz enhances healthcare for providers, payers, plans, and members. By establishing genuine transparency and delivering data-driven solutions that enhance cost efficiency, quality, and outcomes for employers and their members, Valenz promotes proactive engagement for smarter, more effective healthcare.

About the Role:

As a Client Engagement Specialist, you will be integral to our collaborative team, assisting new clients in integrating our program into their benefits offerings. Your role will focus on ensuring client success by nurturing strong relationships, optimizing program usage, and crafting strategic plans to enhance client satisfaction. You will collaborate closely with brokers, captives, and HR Managers to facilitate seamless integration, provide ongoing education and support through virtual employee webinars, and oversee onboarding and program modifications.

Key Responsibilities:

  • Conduct virtual employee webinars and informational sessions for employers.
  • Establish and maintain robust customer relationships through proactive daily interactions.
  • Manage service delivery expectations with clients and key partners.
  • Collaborate with internal teams to devise and implement strategies for program utilization and product expansion.
  • Lead cross-functional initiatives and external customer engagements to enhance client program usage.
  • Prepare and deliver customer reporting, including quarterly updates for client groups.
  • Develop and fulfill contractual reporting obligations.
  • Analyze monthly employee engagement metrics to identify trends and areas for improvement.
  • Oversee the onboarding process for new clients and manage service and program adjustments for existing clients.
  • Prepare for, participate in, and lead both on-site and virtual training sessions.
  • Create and implement a Bi-Annual Customer Strategic Account Plan.
  • Organize and facilitate customer utilization status meetings, including agenda preparation and follow-up on action items.
  • Work with internal teams and clients to develop a comprehensive marketing and engagement strategy.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Qualifications:

  • 3+ years of experience in client relationship management or HR.
  • Experience in leading webinars and virtual meetings.
  • Strong communication and interpersonal skills.
  • Ability to analyze data and identify trends.
  • Excellent organizational and multitasking capabilities.
  • Ability to collaborate effectively with internal and external stakeholders.

Preferred Qualifications:

  • Bachelor's degree.

Why Join Us:

At Valenz, we offer employee benefits that extend beyond standard compensation packages. Our team is committed to fulfilling our promise to engage proactively for smarter, more effective healthcare. We strive for everyone within our ecosystem to be strong, vigorous, and healthy. As we grow together, you will find limitless opportunities for professional development. If you are ready to leverage your skills and passion to make a meaningful impact in the healthcare self-funded sector, Valenz could be the ideal place for you.

Benefits:

  • Comprehensive company-sponsored Medical, Dental, and Vision insurance.
  • Flexible spending account options: HSA, FSA, and DCFSA.
  • 401K with company matching and immediate vesting.
  • Flexible work environment.
  • Generous Paid Time Off, including Vacation, Sick Leave, and Paid Holidays.
  • Paid maternity and paternity leave.
  • Opportunities for community engagement, including paid time off for philanthropic activities.

Valenz is committed to fostering an inclusive environment for all associates, partners, and products. We uphold the principle of equal employment opportunity and provide a workplace free from discrimination and harassment. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to any status protected by law.

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