IT Support Analyst

2 months ago

New York, New York, United States automotiveMastermind Inc Full time
About the Role:
Grade Level (for internal use):

08
What you will do:

Are you ready to take your IT Support skills to the next level and make a meaningful impact in a dynamic environment? Join our team as an IT Support Analyst and become an integral part of our mission to provide exceptional technical support and customer service. In this role, you will be responsible for the installation, maintenance and repair of desktop and laptop computing systems, ensuring that our team has the tools they need to succeed. Whether it's troubleshooting issues, providing support for Windows, Mac systems, or assisting with the installation and configuration of software and applications, you'll be at the forefront of ensuring the smooth operation of our computing environment. It's not just about technical expertise - it's also about delivering superior customer service.

With your excellent communication and interpersonal skills, you'll build rapport with our team members and provide them with the guidance and assistance they need to navigate their computing challenges effectively. Your attention to detail and commitment to excellence will be evident as you assist system administrators with various tasks, including account creation, system monitoring, and processing trouble tickets. We believe in continuous learning and growth. That's why we offer ample training opportunities to help you stay ahead of the curve and expand your skills further. Join us in providing exceptional support to our team and contributing to our success every day.
Installation, maintenance, and repair of desktop/laptop computing systems. Support and administration of Windows, Mac OSX, and Linux systems. Diagnose, troubleshoot, and repair computing related issues. Escalate to senior team members when appropriate. Support for all corporate productivity software (Microsoft Office - Access, Word, Excel, PowerPoint, Exchange, Outlook, Exchange; Photoshop; Acrobat), Support centrally managed systems, and in-house applications. Includes installation, troubleshooting, and user assistance and training. (Intune, JAMF, SCCM, SQL, OpenVPN, AlwaysOn) Installation, configuration and maintenance of back-up software on all desktop/laptop computing systems. Educate and train employees on proper computing techniques and use of applications. (Confluence Knowledge Base) Assist system administrators with basic support and administrative tasks including account creation, system monitoring, processing trouble tickets, resetting passwords, and remote access support. Prepare equipment for procurement, deployment and asset inventory. Provide guidance for employees with installations and configurations of new desktop computer systems (Mac and PC), printers, scanners, smart phones, tablets, laptops, and other computing related devices. Assist users and manage VPN access for remote system access. Utilize Remedyforce helpdesk ticket system to manage tasks, requests, incidents, problems and approvals. Take full advantage of training opportunities provided. Who you are:
1+ years of experience providing desktop support in a mixed PC and Mac environment Commitment to providing superior customer service Possesses excellent communication and interpersonal skills Detail-oriented nature and good follow-up necessary. Demonstrated skill in configuring and troubleshooting printers Expert knowledge of Microsoft Office Experience with networking hardware and basic networking concepts Compensation/Benefits Information (US Applicants Only):
S&P Global states that the anticipated base salary range for this position is $53,100 to $65,000. Final base salary for this role will be based on the individual's geographical location as well as experience and qualifications for the role. In addition to base compensation, this role is eligible for an annual incentive plan. This role is eligible to receive additional S&P Global benefits. For more information on the benefits we provide to our employees, visit link
/spgbenefits. com/benefit-summaries/us Where you will be:

This position is based in our New York headquarters and requires in-office presence 4 to 5 days a week.

About automotiveMastermind:
Who we are:

Founded in 2012, automotiveMastermind is a leading provider of predictive analytics and marketing automation solutions for the automotive industry and believes that technology can transform data, revealing key customer insights to accurately predict automotive sales. Through its proprietary automated sales and marketing platform, Mastermind, the company empowers dealers to close more deals by predicting future buyers and consistently marketing to them. automotiveMastermind is headquartered in New York City. For more information, visit automotivemastermind. com.

At automotiveMastermind, we thrive on high energy at high speed. We're an organization in hyper-growth mode and have a fast-paced culture to match. Our highly engaged teams feel passionately about both our product and our people. This passion is what continues to motivate and challenge our teams to be best-in-class. Our cultural values of "Drive" and "Help" have been at the core of what we do, and how we have built our culture through the years. This cultural framework inspires a passion for success while collaborating to win.

What we do:

Through our proprietary automated sales and marketing platform, Mastermind, we empower dealers to close more deals by predicting future buyers and consistently marketing to them. In short, we help automotive dealerships generate success in their loyalty, service, and conquest portfolios through a combination of turnkey predictive analytics, proactive marketing, and dedicated consultative services.

What's In It For You?Our Purpose:

Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology-the right combination can unlock possibility and change the world.

Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence, pinpointing risks and opening possibilities. We Accelerate Progress.

Our People:

We're more than 35,000 strong worldwide-so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.

From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We're committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We're constantly seeking new solutions that have pro.

  • Business Analyst

    3 months ago

    New York, New York, United States IT Excel LLC Full time

    17 06We are looking for candidates with expertise in both information technology and business administration for the role of IT Business Analyst. IT business analysts are responsible for enhancing the quality of IT products and services analyzing data to inform business decisions and finding technological solutions to business needs among other duties. The...

  • Lead Construction Cost Analyst

    2 weeks ago

    New York, New York, United States Winston Support Services Full time

    Position OverviewWinston Support Services is currently seeking a Lead Construction Cost Analyst to join our esteemed team.This role is essential for our ongoing projects, requiring a professional with a robust background in interior construction estimation.As a key player in our organization, you will be responsible for:Providing accurate cost estimates for...

  • Reinsurance Support Analyst

    2 weeks ago

    New York, New York, United States Emergent Holdings Full time

    About the RoleThe Reinsurance Team at Emergent Holdings plays a crucial role in the execution of the organization's treaties. This includes system configuration, interdepartmental collaboration, submission preparation, negotiation of contracts and terms, management of treaty documentation, and oversight of compliance and control processes.Key...

  • Technical Support Analyst

    2 weeks ago

    New York, New York, United States MTS Pro Services Full time

    Become a Part of the IT Support Team at MTS Pro ServicesIf you have a passion for technology, gaming, music, or outdoor activities, MTS Pro Services offers an exciting environment for you. Our inclusive team encourages discussions on various topics, from software preferences to industry trends. We take pride in nurturing talent, with many of our senior staff...

  • Global Markets Business Analyst

    5 days ago

    New York, New York, United States Natixis Full time

    About the Role:We are seeking a highly skilled IT Business Analyst to join our Global Markets Pre-Trade IT team at Natixis. As a key member of our team, you will be responsible for providing IT solutions to support the Global Macro business line, with a focus on Fixed Income products, trades, and businesses.Key Responsibilities:Work closely with FX & Rates...

  • Equities Trade Support Analyst

    2 weeks ago

    New York, New York, United States Phyton Talent Advisors Full time

    Company Overview: Phyton Talent Advisors is a leading recruitment firm specializing in the financial services sector.Position Summary: We are currently seeking an Equities Trade Support Analyst to join our client, a prominent investment banking institution.Key Responsibilities:Facilitate collaboration across various departments, including Technology, Product...

  • Trading Systems Support Analyst

    2 weeks ago

    New York, New York, United States Insight Investment Full time

    Insight Investment Trading Systems Support AnalystAs a vital member of our team, you will:Deliver user-centric assistance across various sectors of the Insight organization.Assess and prioritize challenges based on their potential impact on business operations.Devise lasting solutions for recurring issues.Take full responsibility for reported challenges from...

  • Junior Analyst for Trading Systems Support

    2 weeks ago

    New York, New York, United States Brooksource Full time

    Position: Junior Analyst for Trading Systems SupportLocation: Flexible Hybrid Work EnvironmentContract Type: 6–8-month contract with potential for permanent placementBrooksource is in search of a dedicated and skilled Junior Analyst for Trading Systems Support to enhance our client's team, a prominent player in the financial services sector. This position...

  • Infrastructure Support Engineer

    2 weeks ago

    New York, New York, United States Connect-IT Full time

    Job Title: Infrastructure Support EngineerLocation: Manhattan – Midtown SouthWorking Pattern: Primarily working in a collaborative office environment with occasional client site visits.OverviewConnect-IT is collaborating with a prominent IT Service Provider in the Global Financial Services Sector.We are seeking a candidate who can operate effectively both...

  • IT Support Analyst

    2 months ago

    New York, New York, United States automotiveMastermind Full time

    About the Role:Grade Level (for internal use):08What you will do:Are you ready to take your IT Support skills to the next level and make a meaningful impact in a dynamic environment? Join our team as an IT Support Analyst and become an integral part of our mission to provide exceptional technical support and customer service. In this role, you will be...

  • Desktop Support Analyst

    4 weeks ago

    New York, New York, United States PEAK6 Full time

    WHO WE AREHeadquartered in the historic Chicago Board of Trade, PEAK6 Capital Management is a proprietary options trading firm that has been defining the industry for more than 25 years. While many firms have come and gone, PEAK6 Capital Management has consistently delivered liquidity to the options market. We thrive due to our firm's special blend of...

  • Administrative Support Specialist

    1 week ago

    New York, New York, United States IT Accel Full time

    Job OverviewAdministrative Support SpecialistWe are a Mechanical Contractor looking for an Administrative Support Specialist to enhance our operational efficiency. This role involves performing various clerical and administrative tasks essential for the success of our organization.The ideal candidate will be a collaborative team member, flexible, capable of...

  • Investment Application Support Analyst

    5 days ago

    New York, New York, United States Insight Investment Full time

    Division OverviewOur Technology division provides the tools and services to enable our Investment teams to deliver innovative, high-quality, secure, cost-effective, and scalable solutions and services to our clients. Most of the applications are built in-house, allowing for quick adaptation to business needs and differentiation in the industry. The team...

  • Technical Application Support Specialist

    2 weeks ago

    New York, New York, United States Lincoln IT Full time

    Job DescriptionPosition Overview: The Application Support Engineer, under the guidance of the Application Support Manager, plays a crucial role in maintaining and supporting a variety of business applications, including Office 365, OneDrive, Adobe, Box, and Zoom. This position requires in-depth technical knowledge of these applications and a collaborative...

  • Technical Application Support Specialist

    2 weeks ago

    New York, New York, United States Lincoln IT Full time

    Job DescriptionPosition Overview: The Application Support Specialist plays a vital role in assisting various business applications, including Office 365, OneDrive, Adobe, Box, and Zoom. Under the guidance of the Application Support Manager, this position requires a deep understanding of these applications' technical functionalities and a collaborative...

  • Messaging Systems Support Specialist

    2 weeks ago

    New York, New York, United States Lincoln IT Full time

    Job OverviewThe Messaging Systems Support Specialist plays a crucial role in ensuring seamless communication within our organization by providing advanced support for users encountering issues in a hybrid Exchange O365 environment.Key Responsibilities:Primary Duties Include:Delivering tier 2 and tier 3 assistance for users facing messaging challenges in an...

  • Business Support Senior Analyst

    4 weeks ago

    New York, New York, United States Bank of America Full time

    Job Description:At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.One of the keys to driving Responsible Growth is being a great place to work for our...

  • Onsite Technical Support Engineer II

    1 week ago

    New York, New York, United States Lincoln IT Full time

    Job DescriptionPosition OverviewWe are in search of a full-time Tier II Support Engineer who possesses a minimum of 5 years of comprehensive hands-on experience in IT support and troubleshooting.Key ResponsibilitiesDeliver phone support and remote assistance for workstation-related issuesDiagnose and resolve customer system challenges across a diverse array...

  • Epic MyChart Elbow Support Analyst

    2 weeks ago

    New York, New York, United States ClinDCast Full time

    We are looking for a skilled and experienced Epic MyChart Elbow Support Specialist to enhance our IT department. This position is crucial for ensuring the seamless operation of our Epic MyChart application for users. The specialist will deliver expert support and troubleshooting for the Epic MyChart platform, concentrating on elbow support to guarantee peak...

  • Application Support Analyst

    4 weeks ago

    New York, New York, United States Marex Spectron International Full time

    Diversified. Resilient. Dynamic.Marex is a global financial services platform, providing essential liquidity, market access and infrastructure services to clients in the energy, commodities and financial markets.The Group provides comprehensive breadth and depth of coverage across four core services: Market Making, Clearing, Hedging and Investment Solutions...