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Investment Application Support Analyst

2 months ago

New York, New York, United States Insight Investment Full time

Division Overview

Our Technology division provides the tools and services to enable our Investment teams to deliver innovative, high-quality, secure, cost-effective, and scalable solutions and services to our clients. Most of the applications are built in-house, allowing for quick adaptation to business needs and differentiation in the industry. The team provides technology services, including cloud, on-premises data centers, networks, databases, and desktops required for the business to function on a day-to-day basis in terms of performance and reliability, with key issues and risks all evidenced by measurable performance and risk indicators. The user-facing services include IT Helpdesk and desktop (end-user computing) services and business application support.

Position Overview

Insight Investment is seeking a Trading Application Support Analyst to join the team in New York. The Trading Application Support team provides investment application support across all areas of the Insight business.

Key Responsibilities

  • Prioritize issue resolution based on business risk
  • Devise and develop solutions appropriate to the urgency of the problem
  • Develop permanent solutions at every opportunity
  • Own issues reported to you from notification to closure
  • Ensure that users are provided with updates on calls at intervals appropriate to the severity of the problem and relevant details regarding solutions are recorded (e.g., in ServiceNow)
  • Ensure any issue that has the potential for the company to incur financial or reputational loss is escalated to your manager
  • Identify and engage with Product Teams and Project teams as needed, ensuring the final delivery is acceptable to the support team and we have sufficient knowledge and handover to deal with BAU queries
  • Identify improvements to standard processes and procedures

Requirements

  • Proven track record supporting Portfolio Management / OMS / Bespoke investment applications
  • Proven track record of providing support in a fast-paced, user-facing role
  • Strong experience supporting fixed income products, including all types of bonds / MBS / Converts, Credit / Rates derivatives, GIC, CFD, etc. A solid understanding of these asset classes, their attributes, and the analytics associated with them (on a high level) is required
  • Good SQL skills. Ability to debug SQL scripts is required, and any experience with creating or amending Stored Procedures and other SQL objects is strongly preferred
  • Experience with CADIS and Control-M (or a similar ETL and scheduling) is highly advantageous
  • Experience with / exposure to development languages (Python, VBA, C#) or BI tools (Tableau) are also beneficial

Insight Investment is an Equal Opportunities Employer

We make employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, age, or any other status protected by law. Under New York pay transparency law, we are required to indicate the base salary range for this role of USD $170,000 to $200,000 + bonus. Any offer of employment will be made based upon the specific skills and experience of the selected candidate and the base salary offered could be higher or lower than indicated.