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Messaging Systems Support Specialist

2 months ago

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Job Overview

The Messaging Systems Support Specialist plays a crucial role in ensuring seamless communication within our organization by providing advanced support for users encountering issues in a hybrid Exchange O365 environment.

Key Responsibilities:

Primary Duties Include:

  • Delivering tier 2 and tier 3 assistance for users facing messaging challenges in an Exchange O365 hybrid setup, utilizing a ticketing system for efficient issue tracking.
  • Possessing a solid understanding and hands-on experience with the Service Now application.
  • Developing and revising documentation to aid Level 1 and Level 2 Help Desk teams in resolving user messaging problems.
  • Proposing and implementing necessary modifications to enhance user interfaces related to messaging, ensuring requests are processed efficiently, whether through self-service options or by directing them to technical teams.
  • Acting as a liaison between the Exchange messaging team and Service Desk management to foster effective collaboration on messaging-related concerns.
Essential Skills:

Required Qualifications:

  • Proficient in supporting and troubleshooting hybrid Exchange on-premises and Office 365 cloud environments, including mailbox migrations and cloud archiving.
  • Experienced with email security measures, including spam protection and email firewall technologies, particularly with Proofpoint.
  • Knowledgeable in Office 365 administration, including applications like OneDrive, Teams, and O365 Management APIs.
  • Skilled in troubleshooting various email clients linked to Exchange, such as Outlook, OWA, and mobile devices.
  • Familiar with Active Directory and its functionalities.
  • Experience with Windows file systems and shared drives.
  • Exemplary interpersonal and communication skills, enabling professional interactions with users, vendors, and technical teams.

Additionally, familiarity with other messaging technologies, such as scanning, faxing, and voicemail systems, is advantageous.

Company Overview:

Lincoln Computer Services, established in 1998, is a dynamic IT solution provider dedicated to delivering custom services. We pride ourselves on fostering a collaborative and integrity-driven culture, fueled by a passion for technology.