Infrastructure Support Engineer
2 weeks ago
Job Title: Infrastructure Support Engineer
Location: Manhattan – Midtown South
Working Pattern: Primarily working in a collaborative office environment with occasional client site visits.
Overview
Connect-IT is collaborating with a prominent IT Service Provider in the Global Financial Services Sector.
We are seeking a candidate who can operate effectively both independently and as part of a team, possessing outstanding communication skills to engage with technical teams located in various global offices.
This role encompasses direct remote assistance for users, on-site support as necessary, and the administration and management of diverse cloud platforms and services. This position is ideal for someone in a mid-level technical role who is eager to take initiative in managing their daily tasks and has aspirations to develop a team around them.
Responsibilities
The Infrastructure Support Engineer will provide support to clients both locally and internationally, collaborating with our global support team as needed and ensuring comprehensive management of service requests and incidents reported by clients.
- Oversee Service Requests and Incidents
- Log and document all inquiries from clients
- Evaluate service requests, strive for first-contact resolution, and escalate within agreed timelines.
- Assist with client onboarding initiatives and system migrations
- Keep clients updated on the status and progress of their service requests
- Enhance client retention and satisfaction
- Contribute to the improvement of operational efficiency, processes, documentation, and automation.
Requirements
- Solid understanding of networking, routing, and switching
- Proficient knowledge and experience with Microsoft Intune
- Experience with Mobile Device Management (MDM)
- Strong familiarity with Office 365 services including Exchange Online, SharePoint, Teams, and OneDrive.
- Exceptional technical troubleshooting skills across networking, Windows OS, applications, email security, and Office 365 services.
- Experience in supporting and troubleshooting Bloomberg applications
Are you a skilled and professional IT Support Technician? Do you meet the qualifications outlined above? If you are ready to contribute to a dynamic team, we encourage you to consider this opportunity.
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