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Desktop Support Analyst

2 months ago

New York, New York, United States PEAK6 Full time

WHO WE ARE
Headquartered in the historic Chicago Board of Trade, PEAK6 Capital Management is a proprietary options trading firm that has been defining the industry for more than 25 years. While many firms have come and gone, PEAK6 Capital Management has consistently delivered liquidity to the options market. We thrive due to our firm's special blend of financial acumen, ability to manage risk, and cutting-edge technology.
PEAK6 Capital Management was brought to life through insatiable curiosity, entrepreneurial spirit, and the desire to win. We offer incredible opportunities for smart, passionate team players to solve complex problems and take calculated risks. We were among the first firms to develop sophisticated proprietary technology in our trading business. Today, we continue to leverage our technical ingenuity and operational excellence across several investment areas, spanning early-to-mid stage growth capital, operational control, trading, and eSports. Throughout the years, we've built and operated several financial technology firms and we continue to evolve.
ABOUT THIS ROLE
As a Desktop Support Analyst, you will be instrumental in the experience of all our employees.
We're looking for someone who takes ownership of their work, is resourceful in their problem-solving skills, and can think creatively. This individual will work together with a team to provide both local and remote support for all of our employees and will take on projects that will require clear communication and completion. We want someone who has a passion for setting the performance bar and thrives in an energetic team environment while delivering a fully integrated solution that fits into one unified technology stack.
This role is based out of PEAK6's New York City, NY office.
You'll be responsible for

  • Consistent delivery of white glove support and solutions.
  • Providing onsite, email, and chat support for end user Windows and macOS systems and applications.
  • Providing AV support during company all-hands meetings.
  • Ensuring we meet SLA objectives.
  • Collaborating with team members and leadership, implementing great support processes, procedures, and documentation.
  • Identifying opportunities for business enablement through smart use of technology.
  • Remediating system and application vulnerabilities.
  • Receiving, tracking, and issuing hardware, software, and peripherals.
  • Managing, supporting, and provisioning business applications in a cloud-based environment.
  • Contribute to technical research, test hardware and software, and share findings.
  • Ensure hardware onboarding and offboarding are efficient, customer-focused, and timely.
  • Prepare hardware to be shipped for repair, recycling, or donation.
  • Manage bench stock inventory levels using our inventory platform and track accurately.
  • Provide project support.

YOUR EXPERIENCE

  • 2+ years of experience working in a desktop support environment, saving people's e -lives.
  • Extensive experience with Windows, macOS system administration, and applications: OS configuration, troubleshooting, and knowledge of applications, including Microsoft Office and Atlassian tools such as Jira and Confluence.
  • Experience with Google Workspace and Microsoft 365, including comprehensive knowledge of all applications and services.
  • Working knowledge of VoIP (Cisco) and V/C systems and internet-based video conferencing such as Zoom.
  • Comfortable with managing and manipulating directory systems (AD, LDAP).
  • Experience supporting TCP/IP networks and wireless networking.
  • Experience with a ticket-based support platform.
  • Experience in communication and collaboration technologies.
  • Excellent interpersonal communication skills.
  • Prior trader support experience is considered a plus.

OUR REWARDS
We offer a robust package of employee perks and benefits, including healthcare benefits (medical, dental and vision, EAP), competitive PTO, 401k match, parental leave, and HSA contribution match. We also provide our employees with a paid subscription to the Calm app and offer generous external learning and tuition reimbursement benefits. As a hybrid workforce, we offer our employees the ability to work remotely up to two days a week.
PEAK6 is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, natural or protective hairstyle, genetics, disability, age, or any other basis forbidden under federal, state, or local law.
The base pay offered may vary depending on job-related knowledge, skills, experience, and office location. This position also may be eligible for a discretionary annual bonus in addition to a range of health & wellness benefits.
SALARY RANGE
$32-$38