SFHN Chief Quality Officer 0943 Manager VIII

4 weeks ago

San Francisco, California, United States City and County of San Francisco Full time

Job Description

Under general administrative direction, The SFHN Chief Quality Officer has oversight and responsibility for all Quality Management related activities throughout the SFHN. The SFHN includes Zuckerberg San Francisco General Hospital & Trauma Center, Laguna Honda Hospital & Rehabilitation Center and Ambulatory Care that includes Primary Care, Whole Person Integrated Care, Jail Health Services, Maternal Child and Adolescent and HIV Health Services. The SFHN CQO works with clinical and non-clinical staff and administrators to improve overall patient/resident safety and SFHN systems-level outcomes. They also support, promote, and encourage a culture of safety throughout the SFHN.

The SFHN Chief Quality Officer also performs the following essential duties:

Oversees and coordinates all SFHN efforts to monitor and maintain compliance with all regulatory, state, federal, and Joint Commission requirements.
Provides the necessary vision, political acumen, and leadership fortitude to effectively motivate and direct the SFHN Quality Management Team, clinical and non-clinical services, and staff in developing and achieving quality goals/objectives and promote alignment and standardization (where applicable) throughout the SFHN in alignment with the values, vision and mission of the SFHN.
Creates an environment that fosters innovation and performance, supporting the implementation of programs that continuously advance clinical outcomes and patient experience. Actively implement innovative ideas to redefine, measure and improve quality.
Responsible for maintaining the SFHNs system-wide Quality program; to include data collection, aggregating and analyzing data, maintaining policies and procedures, and reporting to administrators, Medical Staff, and the Governing Body.
Coordinates performance improvement efforts, risk management, patient safety, regulatory compliance and infection prevention and control programs and activities within the SFHN so that teams work effectively to meet organizational and strategic priorities.
Works closely with clinical and non-clinical teams for improvement on key performance indicators, designs processes for new initiatives, services and other targets identified by SFHN and DPH leadership.
Serves as an internal consultant to SFHN and DPH leadership, clinical and non-clinical staff in the areas of regulatory, process improvement, performance monitoring, and statistical analysis.
Assists in the establishment of operational performance measurements and the monitoring of trends in key performance indicators to evaluate effectiveness, reliability, efficiency, etc. using available information systems data. Where other data is necessary but not readily available, designs and implements appropriate data collection processes.
Responsible for the coordination, development and implementation of administrative policies and procedures and reviews existing policies and procedures for compliance with federal, state and local regulations.
Lean leader and role models the use of proven performance improvement and quality tools (A3 thinking, PDSA) as a means to solve quality-related challenges and uses data to drive improvement;
Ensures Quality Program alignment with the mission, vision and strategic goals of the San Francisco Health Network and the Department of Public Health.

The SFHN Chief Quality Officer (0943 Manager VIII) may perform other duties as assigned or required.
Qualifications:
Qualifications

Required Minimum Qualifications _ (all applicants must verify that they meet both elements below):_

  1. Education: Possession of a Bachelor's degree from an accredited college or university; AND
  2. Experience: Six (6) years of managerial experience in healthcare quality improvement, all of which must include supervising healthcare professionals.

    Education substitution: Additional experience may be substituted for the required degree on a year-for-year basis (up to a maximum of two (2) years. One (1) year is equivalent to thirty (30) semester or forty-five (45) quarter units.

    Experience substitution: Possession of a Master's degree from an accredited university or college in Public Health, Business Administration or a closely related field may substitute for up to one (1) year of the required experience.

    Note : One-year full-time employment is equivalent to 2,000 hours (2,000 hours of qualifying work experience is based on a 40-hour work week).

    Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted.

    Important Note: Please make sure it is absolutely clear in your application exactly how you meet the minimum qualifications. Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. Please be aware that any misrepresentation of this information may disqualify you from this recruitment or future job opportunities.

    Selection Procedures

    The selection procedure will include evaluation of the application packet in relation to minimum requirements. Depending on the number of applicants, the Department may establish and implement additional screening mechanisms to comparatively evaluate qualifications of candidates.

    Additional selection processes may be conducted by the hiring department prior to making final hiring decisions.

    Additional Information

    How to apply:

    Applications for City and County of San Francisco jobs are only accepted through an online process. Visit and begin the application process.

    Our e-mail communications may come from more than one department so please make sure your email is set to accept messages from all of us at this link. Applicants must ensure that email from CCSF is not blocked on their computer by a spam filter.

    Applicants may be contacted by email about this recruitment therefore, it is their responsibility to contact the Analyst if they update their email address.

    Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

    DPH Health Critical Requirements and Information: Please review the following policies regarding DPH employment requirements that safeguard yourself and others.

  3. COVID-19 Policies
Personal Protective Equipment (PPE)
Medical Examination Prior to Hiring
Electronic Health Record (EHR)
Licensure/Certification/Registration
Note on ICARE

Additional information regarding Employment with the City and County of San Francisco:

Information about the Hiring Process
Conviction History
Employee Benefits Overview
Equal Employment Opportunity
Disaster Service Workers
Reasonable Accommodation
Right to Work
Copies of Application Documents
Diversity Statement

If you have any questions regarding this recruitment or application process, please contact the analyst, Steven Scoles at or

We may use text messaging to communicate with you on the phone number provided in your application. The first message will ask you to opt in to text messaging.

** CONDITION OF EMPLOYMENT:** All City and County of San Francisco employees are required to be fully vaccinated against COVID-19 as a condition of employment. Someone is fully vaccinated when 14 days have passed since they received the final dose of a two-shot vaccine or a dose of a one-shot vaccine. Any new hire must present proof of full vaccination status to be appointed. Any new hire who will be routinely assigned or occasionally enter High-Risk Settings, must provide proof of having received a COVID-19 booster vaccine by March 1, 2022, or once eligible.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.

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