Communication Center Coordinator
2 months ago
How You'll Help Transform Healthcare:
The Communications Center Coordinator is one of the first points of contact for patients, prospective patients, discharge planners, insurance companies/brokers, physicians, facilities, 911 dispatch centers, and other Emergency Medical Services (EMS) agencies with Carilion Clinic.
Working in a call center environment as part of an extended team under the direction of the lead pod, the Communications Center Coordinator serves as a central link in the safe transfer and transport of patients throughout the region.
This position is responsible for answering phone calls, facilitating insurance pre-authorization, obtaining quotes for service, arranging non-ambulance transport through other agencies, entering information into the dispatch software system and insurance portals, validating insurance coverage, and confirming pre-scheduled appointments.
- Uses service excellence principles in all communication to deliver an easy, empathetic, and solution oriented experience for all callers.
- Receives and screens calls in an efficient manner to minimize delays.
- Facilitates the insurance pre authorization process for non emergency transport requests by identifying the correct payor and working through the established process with the appropriate broker.
- Communicates trip information accurately and concisely to CCPT leadership when a price quote for service is requested.
- Works with other transport agencies or ride share programs to obtain the most efficient and cost effective service appropriate for the patient.
- Demonstrates sustained proficiency in multi tasking and prioritizing work.
- Reviews electronic medical records for demographic information, clinical information, or prior transport information to ensure an appropriate match of resources to patient need.
- Cancels and reschedules appointments in the dispatch software program, using attention to detail to ensure the right patient and the right cancellation reason.
- Confirms future appointments by contacting the patient or facility directly.
What We Require:
This role is a temporary position within the Communication Center/CCPT.
Employment in this role is limited to a maximum of 8 months from the start date assigned by the recruiter.
The following qualification must be met during the first four months of employment:
Successfully complete the position orientation program to include enrollment in a Virginia Office of EMS (OEMS) Emergency Medical Technician course.
An employee who becomes certified by OEMS as an EMT within the eight months of employment in this temporary position may seek to continue employment with the Communication Center/CCPT by applying for a CCPT EMT or Communications Specialist I position.
Successfully completing the requirements of the temporary position, regardless of any related service commitments, is not a guarantee of hire into an EMT or Communications Specialist role.
Education:
High school diploma or equivalent required.
Experience:
Prior experience in a call center, 911 dispatch center, or as an Emergency Medical Services provider preferred.
Licensure, certification, and/or registration:
American Heart Association Basic Life Support – Health Care Provider (AHA BLS -HCP) required within 3 months of hire.
Virginia Office of Emergency Medical Services certification preferred. This includes Emergency Medical Responder (EMR). Certification in medical terminology preferred.Other Minimum Qualifications:
Job requires long periods of sitting and use of a headset for frequent telephone interactions. Must be proficient with keyboarding/typing and use of software applications, including Windows. Must demonstrate sustained proficiency in multi-tasking and effective communication skills focused on customer service. Must successfully complete orientation and competency validation specific for this position.
About Carilion
This is Carilion Clinic ...
An organization where innovation happens, collaboration is expected and ideas are valued. A not-for-profit, mission-driven health system built on progress and partnerships. A courageous team that is always learning, never discouraged and forever curious.
Headquartered in Roanoke, Va., you will find a robust system of award winning hospitals, Level 1 and 3 trauma centers, Level 3 NICU, Institute of Orthopedics and Neurosciences, multi-specialty physician practices, and The Virginia Tech Carilion School of Medicine and Research Institute.
Requisition Number:
147111
Employment Status:
Full time
Location:
CTAC Communications Center
Shift:
Day/Evening
Shift Details:
Sunday, Monday, and Saturday from 6:30 am to 6:30 pm
Recruiter:
JAMIE S RATLIFF
Recruiter Phone:
Recruiter Email:
jsratliffcarilionclinic
For more information, contact the HR Service Center at
Equal Opportunity Employer
Minorities/Females/Protected Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity
Carilion Clinic is a drug-free workplace.
-
Evening Safety Coordinator
5 days ago
Roanoke, Virginia, United States Hotel Roanoke & Conference Center Full timeAbout Us:At Pyramid Global Hospitality, we prioritize our people. Our organization is committed to fostering a supportive and inclusive workplace that champions diversity, growth, and well-being. Our People First culture is evident in our employee development initiatives, benefits, and our dedication to nurturing meaningful relationships. We offer a...
-
Corporate Communications Coordinator
5 days ago
Roanoke, Virginia, United States Visioncent Inc. Full timeAbout the RoleWe are seeking a talented individual to enhance our communications efforts at Visioncent Inc. This position offers a unique opportunity to engage with a variety of stakeholders and contribute to our growth.Key Responsibilities: Collaborate with clients to assess their communication needs Showcase our product range and promotional initiatives...
-
Marketing Communications Coordinator
5 days ago
Roanoke, Virginia, United States Visioncent Inc. Full timeAbout the RoleWe are seeking a dedicated professional to enhance our communication strategies at Visioncent Inc. This role presents a unique opportunity to engage with a diverse clientele and contribute to impactful projects. You will gain invaluable experience while collaborating with industry leaders.Key Responsibilities: Collaborate with clients to assess...
-
Financial Operations Coordinator
5 days ago
Roanoke, Virginia, United States Commonwealth of Virginia Full timeJob Overview The Financial Operations Coordinator serves as the primary financial resource for the oversight of extensive interdisciplinary research initiatives, grants, and contracts involving faculty and staff within the Commonwealth of Virginia. This role is essential in collaborating with principal investigators and their teams to ensure the...
-
Administrative Coordinator
3 weeks ago
Roanoke, Virginia, United States Carilion Clinic Full timeHow You'll Help Transform Healthcare:The Administrative Coordinator provides administrative, scheduling, and customer service support to the Department, administrative staff, QM and clinical staff, to assure quality, efficient and cost effective services.The job duties of the Administrative Coordinator include, but are not limited to, the following:Serves as...
-
Administrative Coordinator
2 months ago
Roanoke, Virginia, United States Carilion Clinic Full timeHow You'll Help Transform Healthcare:This position is located at Carilion Roanoke Memorial HospitalThis position is full time, working Monday-Friday 8a-4:30pTake this rare job opportunity your skills to a dynamic new setting. Keep vital teams organized, informed, and fully prepared to succeed. At Carilion Clinic, our team provides administrative support in a...
-
Administrative Coordinator
2 months ago
Roanoke, Virginia, United States Carilion Clinic Full timeHow You'll Help Transform Healthcare:This position will support all areas aligned with their practice director including Rheumatology, Infectious Disease, Geriatrics, and Palliative Medicine.Take this rare job opportunity your skills to a dynamic new setting. Keep vital teams organized, informed, and fully prepared to succeed. At Carilion Clinic, our team...
-
Marketing Communications Coordinator
5 days ago
Roanoke, Virginia, United States Visioncent Inc. Full timeAbout the RoleAre you ready to contribute to a vibrant and expanding organization? We have a thrilling opportunity available for you. At Visioncent Inc., we provide comprehensive training and the chance to collaborate with leading Fortune companies, enhancing your professional journey.Key Responsibilities: Interact with clients to assess their technological...
-
Vision Center Operations Manager
12 hours ago
Roanoke, Virginia, United States Walmart Full timePosition Overview: As a Vision Center Operations Manager, you will play a pivotal role in ensuring the smooth operation of our optical services. Key Responsibilities: Lead community engagement initiatives and inspire team members to actively participate in local outreach efforts. Supervise and nurture the development of team members within the Vision Center...
-
Call Center Quality Analyst
3 weeks ago
Roanoke, Virginia, United States Carilion Clinic Full timeHow You'll Help Transform Healthcare:Position has the ability to be primarily remote (w/occasional meetings in the office). Candidates residing in the following states can be considered for remote work: Alabama, Florida, Georgia, Arkansas, Kentucky, Louisiana, Mississippi, North Carolina, South Carolina, Tennessee, West Virginia, and Virginia.Analyst...
-
Administrative Coordinator-TSG
2 weeks ago
Roanoke, Virginia, United States Carilion Clinic Full timeCarilion ClinicHow You'll Help Transform Healthcare:The Carilion Clinic Technology Services Group (TSG) is seeking a driven, detail-oriented individual to serve as an Administrative Coordinator providing administrative, scheduling, and customer service support to half a dozen TSG leaders. An ideal candidate would have advanced secretarial skills, including...
-
Communication Specialist I
1 month ago
Roanoke, Virginia, United States Carilion Clinic Full timeWorkplace: OnsiteSign on Bonus: $7,500 (when external candidate meets applicable guidelines)How You'll Help Transform Healthcare:The Communication Specialist I is one of the first points of contact for patients, prospective patients, discharge planners, insurance companies/brokers, physicians, facilities, 911 dispatch centers, and other Emergency Medical...
-
Clinical Research Assistant, Aortic Center
1 month ago
Roanoke, Virginia, United States Carilion Clinic Full timeHow You'll Help Transform Healthcare:Under general supervision of the Principal Investigator, assists with administrative activities associated with the conduct of research studies including industry-sponsored, grant-funded, or internally-funded studies. Maintains compliance with guidelines set by governing agencies and institutional policy. This position...
-
Emergency Room Communication Dispatch Specialist
2 months ago
Roanoke, Virginia, United States Carilion Clinic Full timeHow You'll Help Transform Healthcare:Maintains responsibility for coordination of ED communications. Assumes accountability for telephone and/or radio call intake. Communicates and collaborates with appropriate disciplines to facilitate efficient and timely EMS assignments using defined policies and procedures to assure quality patient care and customer...
-
Coordinator of Research Operations
5 days ago
Roanoke, Virginia, United States Commonwealth of Virginia Full timeExciting Opportunity with the Commonwealth of VirginiaThe Coordinator of Research Operations will collaborate closely with the leadership team to ensure the smooth functioning of research initiatives. This role is pivotal in understanding the needs of stakeholders and partners, facilitating meetings, organizing events, and managing logistical details for...
-
Testing Center Supervisor
5 days ago
Roanoke, Virginia, United States Commonwealth of Virginia Full timeJob Title: Testing Center SupervisorCompany: Commonwealth of VirginiaLocation: Not SpecifiedFLSA: Non-exempt/ Eligible for overtimeCompensation Range: Pay Band 3 (Starting at $38,000)Employment Type: Full TimePosition Overview:The Testing Center Supervisor is responsible for overseeing the operations of the Educational Testing Center. This role includes...
-
Community Violence Intervention Manager
5 days ago
Roanoke, Virginia, United States Commonwealth of Virginia Full timeJob Responsibilities The primary function of this role is to collaborate with community stakeholders, law enforcement agencies, and legal representatives in the execution of the Group Violence Intervention (GVI) Program. This position will directly engage with individuals in various communities, focusing on areas such as violence reduction and intervention...
-
Patient Services Coordinator
12 hours ago
Roanoke, Virginia, United States Carilion Clinic Full timeEmployment Status: Full timeShift: Day/EveningHow You'll Contribute to Healthcare Excellence: As a key member of our team, you will be responsible for warmly welcoming, guiding, and assisting patients and visitors. Your role is crucial in ensuring smooth operations within the facility. Assist with the patient registration process, vendor check-in, conduct...
-
Clinical Research Coordinator, OBGYN
1 month ago
Roanoke, Virginia, United States Carilion Clinic Full timeHow You'll Help Transform Healthcare:The Clinical Research Coordinator will support a grant funded project at Carilion Clinic in the Department of Obstetrics and Gynecology. Basic responsibilities include supporting research investigators/physicians with guidance on research policies and processes, enabling successful collaborations with research sponsors,...
-
Logistics Coordinator
53 minutes ago
Roanoke, Virginia, United States 041 - Elizabeth Arden, Inc Full timeTransportation CoordinatorPOSITION SUMMARYThis role involves overseeing transportation logistics and reporting to the Senior Manager of Domestic Transportation. The Transportation Coordinator is tasked with addressing disposition challenges and managing claims for both domestic and international freight. This position requires collaboration with various...