Patient Services Coordinator

1 week ago


Roanoke, Virginia, United States Carilion Clinic Full time

Employment Status:
Full time

Shift:
Day/Evening

How You'll Contribute to Healthcare Excellence:
As a key member of our team, you will be responsible for warmly welcoming, guiding, and assisting patients and visitors. Your role is crucial in ensuring smooth operations within the facility.

Assist with the patient registration process, vendor check-in, conduct facility tours, and perform Notary acts along with other essential business services.

Collaborate closely with and oversee Volunteers.
Manage patient flow from entry to service areas, acting as a liaison between patient families and staff. Greet and assist patients and guests, utilizing patient identifiers for effective routing.
Direct and check in patients with the Patient Access department using systems such as Epic, Spark, Excel, CWS-Teletracking, and Teletracking Bed Board.

Provide business and concierge services for patients, guests, and staff, including Notary assistance, managing lost and found items, and handling incoming mail and packages.

Effectively de-escalate situations involving dissatisfied patients or guests.

Work in conjunction with Patient Advocacy and Security to report complaints, no-news issues, thefts, and other incidents.

Conduct facility tours for prospective staff, students, and expectant parents, coordinating with authorized department managers to schedule tours.

Verify, direct, and if necessary, arrange shuttle transportation for incoming patients through Epic, Web Exchange, and Shuttle Tracker programs.

What We Require:
Education: High school diploma or GED required.

Experience:
Two years of relevant experience in customer service.

Other Minimum Qualifications:
Exceptional interpersonal skills, a welcoming demeanor, and the ability to handle all situations with calmness, tact, and professionalism are essential. A neat appearance is required. Previous hospital experience is preferred, along with basic typing skills. Proficiency in using computer terminals to access information and familiarity with office equipment is necessary. Ability to perform all functions of this position independently within 90 days is expected. Dependability and accessibility, including occasional on-call availability, are important.
About Carilion Clinic: Carilion Clinic is a not-for-profit, mission-driven health system where innovation thrives, collaboration is encouraged, and ideas are valued. Our dedicated team is committed to continuous learning and making a difference in the community.

Headquartered in Roanoke, Virginia, we are proud to offer a comprehensive system of award-winning hospitals, trauma centers, multi-specialty physician practices, and educational institutions.

At Carilion, you can carve your own path, discover new opportunities, and, most importantly, make a meaningful impact. Join us in a community where the air is clean, people are kind, and life is fulfilling.

Location:
CRMH - Carilion Roanoke Memorial Hospital

Shift Details:
Must be available between 5 am - 8 pm, working five 8-hour days.

Benefits:
Carilion values your well-being and offers a range of benefits, including:
  • Employer Funded Pension Plan, vested after five years (Voluntary 403B)
  • Flexible Work Arrangements/Schedules
  • Remote Work Options
  • Paid Time Off (accrued from day one)
  • Onsite fitness studios and discounts at Carilion Wellness centers
  • Access to health and wellness apps
  • Childcare discounts
  • Continued education and training opportunities

Carilion Clinic is an equal opportunity employer, embracing a diverse workforce and providing equal employment opportunities to all qualified candidates without regard to race, color, religion, sex, national origin, protected veteran status, disability, sexual orientation, or gender identity.

Carilion is a Drug-Free Workplace.

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