Patient Services Representative I

3 weeks ago


Fort Myers, Florida, United States Florida Gulf Coast University Full time
Job Title: Patient Services Representative I

Company: FGCU

The Patient Services Representative I is responsible for providing clerical support in a medical environment. They will assist with tasks such as scheduling appointments, processing insurance requests, and providing information to patients. This position requires a high school diploma and two years of experience in a related field. Knowledge of general office procedures, strong communication skills, and the ability to work both independently and in a team are essential for this role. Preferred qualifications include experience in a healthcare setting, familiarity with Ellucian Banner software, and bilingual proficiency in English and Spanish.

Responsibilities:
  • Perform scheduling, billing, and administrative tasks in a medical office setting.
  • Prepare and maintain medical records, generate reports, and assist patients with inquiries.
  • Process insurance requests and medication refills.
  • Adhere to HIPAA and FERPA regulations.
  • Serve as essential personnel in case of emergencies.
Qualifications:
  • High school diploma and relevant work experience.
  • Proficiency in Microsoft Office applications.
  • Ability to prioritize tasks and work under minimal supervision.
Skills & Abilities:
  • Strong interpersonal and organizational skills.
  • Proficient in operating personal computers and learning new systems.
  • Ability to make clear decisions and apply policies consistently.
  • Value diversity and promote an equitable work environment.


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