Patient Services Associate

2 weeks ago


Fort Myers, Florida, United States Lee Health Full time

Location: Lee Health

Department: Patient Services

Work Type: Full Time

Shift: Day Shift

Compensation: $18.75 / hour

Position Overview


The Patient Services Associate role is pivotal in delivering outstanding service in a collaborative environment, focusing on all patient-related business functions.

Key responsibilities encompass managing phone communications, scheduling patient appointments, facilitating patient check-ins, verifying insurance details, processing authorizations, handling pre-certifications, managing referrals, and ensuring accurate billing and charge postings, alongside maintaining comprehensive medical records.

Depending on departmental needs, this position may also involve overseeing business services related to workers' compensation, commercial insurance, employee health, and corporate accounts. Flexibility for late hours, weekends, and holidays may be necessary. Additional tasks may be assigned by the department Manager/Supervisor.



Qualifications

Educational Background

Required Education
High School Diploma or Equivalent
Required

Experience

Minimum Experience Required
Less than 1 Year
Clerical/Administrative Required

Customer Service Preferred
Additional Experience
1-2 years of prior experience is preferred for roles within Lee Health.
Licensure

State Licensure
Not Required

Certifications

Basic Life Support (BLS) may be required at certain locations within 90 days of employment.

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