Telecommunications Service Support Representative

1 week ago


Fort Myers, Florida, United States Stellar Promotions Inc. Full time
Job Overview

Stellar Promotions Inc. is seeking dedicated individuals for the role of Telecommunications Service Support Representative. This position offers genuine opportunities for professional advancement.

Our mission is to build and sustain authentic relationships with our telecommunications partners and their customers. We have established ourselves as a leading business and sales consulting firm, driven by our commitment to integrity, clarity, and a strong desire for achievement. We aim to nurture and train our Telecommunications Service Support Representatives to ensure peak performance. Our focus is on delivering exceptional service directly to consumers, benefiting both our clients and their customers. Unlike larger corporate entities, we prioritize personalized attention, which uniquely positions us to enhance customer retention, boost sales revenue, and differentiate ourselves from competitors.

Key Responsibilities of a Telecommunications Service Support Representative:

  • Engage with customers in a courteous and professional manner, actively listening to and resolving their inquiries and issues.
  • Work closely with management to remain informed about new telecommunications offerings, service promotions, and policies.
  • Deliver effective telecommunications solutions and support to ensure customer satisfaction.
  • Handle sensitive customer account information with care and confidentiality.
  • Welcome customers, assess their needs, recommend products/services, and finalize sales.
  • Propose enhancements to management to improve customer satisfaction.

Qualifications for a Telecommunications Service Support Representative:

  • High School Diploma or GED.
  • Prior experience in customer service or sales.
  • Ability to manage multiple tasks in a dynamic environment.
  • Positive demeanor and patience in customer interactions.
  • Team-oriented with the capability to work independently.
  • Exceptional service orientation and strong interpersonal skills to foster positive relationships with colleagues and customers.


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