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Front Desk Agent

3 months ago

Charleston, West Virginia, United States Planters Inn Full time
Job Description

Job Summary: Provides professional, attentive, and efficient service to guests throughout the entire check-in and check-out process in order to exceed guests' expectations.

Job Duties

Welcomes every guest on arrival at the hotel in a professional manner, executing all brand standards during the check-in process.
Registers guests to the hotel, verifying reservation, address and credit information and then assigns rooms.
Books reservations for guests that call or approach the front desk.
Accepts payments. Processes cash and credit card transactions according to established policies and procedures.
Maintains a house bank. Prepares accurate report of receipts and makes daily deposit.
Checks guests out of the hotel at the completion of their stay.
Responds to guests' requests promptly. Promotes hotel's services, facilities and outlets and provides guests with directions and information on local attractions and restaurants.
Resolves minor guest complaints promptly and professionally. Follows up to ensure guest satisfaction. Informs supervisor of major issues.
Education and ExperienceHigh school diploma or equivalent
Previous customer service experience
Skills & AbilitiesExcellent verbal communication skills
Strong customer service focus
Detail oriented
Strong organizational and time management skills
Basic computer and math skills
Ability to work a flexible schedule, including nights, weekends, and holidays
Physical RequirementsAbility to stand for extended periods of time, reach, grasp, walk, hear, see, talk and perform repetitive motions
Ability to push, pull, carry, lift or otherwise move up to 10 lbs.
Benefits:401k after 90 days, fully vested, company match to 3%
Medical (3 plan choices)
Dental (2 Plan choices)
Vision
Employee Assistance Program (EAP)
Flexible Spending Account (FSA)
Awesome Paid Time Off policy
Northwood Hospitality Discounts

Source: Hospitality Online