Front Desk Agent

3 days ago


Charleston, West Virginia, United States Courtyard Charleston Historic Full time
Job Summary:

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at the Courtyard Charleston Historic District. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring a memorable stay.

Responsibilities:
  • Register guests and process check-ins and check-outs in a friendly and efficient manner.
  • Provide information and assistance to guests regarding hotel services, facilities, and local attractions.
  • Handle guest inquiries and resolve any issues or concerns in a professional and courteous manner.
  • Process payments and handle cash and credit transactions.
  • Maintain a clean and organized front desk area and ensure that all necessary materials and supplies are available.
  • Work effectively as part of a team to ensure seamless guest service and a positive experience.
Requirements:
  • High school diploma or equivalent required.
  • Previous experience in a hotel or customer service role preferred.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
  • Basic math skills and accuracy with handling cash and credit transactions.
What We Offer:
  • A competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.
  • A chance to work with a talented and dedicated team.


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