Lead Maintenance Technician

2 months ago


Las Vegas, Nevada, United States Circle K Full time

Job Title: Business Support Specialist at Circle K

Essential Functions:

  • Business Unit reporting and corrective actions in database
  • Registering cases in the system and supervision according to the KPI's
  • Master data management
  • Handle non-automatic work orders
  • Technical support for assets and equipment located in CK Stores
  • Troubleshooting and advice to the reported technical/functional issues
  • Ordering maintenance and repair service from external Suppliers and follow up on deliveries
  • Active communication to all parties involved for effective problem resolution
  • Follow up on cost and invoices
  • Follow up on damage claim cases
  • Main contact for the vendors, technicians, Territory managers and vendors for any escalated issues

Qualifications

  • High school diploma or GED preferred
  • Quick learner, ambitious and well organized
  • Experience in technical support as advantage
  • Ability to understand customer demands and come up with solutions to their problems
  • High service orientation and willing to help when needed at the 'front line'
  • Good teamwork skills
  • Familiarity with Call Center functions, processes and procedures
  • Excellent analytical and problem resolution skills
  • Verbal and written communication skills
  • Strong organizational and time management skills
  • Customer service and interpersonal skills
  • Customer focus
  • Convenience store experience a plus

Physical Requirements:

  • Sit for long periods of time
  • Operate computer keyboard and mouse for data entry
  • View computer monitor
  • Hear and speak via telephone
  • Reach forward and/or overhead
  • Occasionally lift up to 20 pounds

Work Environment:

  • The noise level in the work environment is usually moderate at a normal range
  • The lighting will include natural light from the outside as well as fluorescent lighting throughout the work areas
  • Work with minimum direction and periodic supervision

THE ABOVE STATEMENTS REFLECT THE GENERAL QUALIFICATIONS / DUTIES AND /OR RESPONSIBILITIES NECESSARY TO IDENTIFY THE JOB AND ARE NOT NECESSARILY INTENDED TO SET FORTH ALL OF THE SPECIFIC REQUIREMENTS OF THE JOB.

NOTE: This Job Description may change periodically as required by business necessity, with or without advance notice to employees.

Circle K is an Equal Opportunity Employer.

The Company complies with the Americans with Disabilities Act (the ADA) and all state and local disability laws. Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the ADA and certain state or local laws as long as it does not impose an undue hardship on the Company. Please inform the Company's Human Resources Representative if you need assistance completing any forms or to otherwise participate in the application process.



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