School Operations Program Manager

School Operations Program Manager

As the School Operations Program Manager, you will play a pivotal role in orchestrating the seamless operation and cross functional coordination of school year cycle and account plan activity for multiple Connections Academy Schools. Your primary accountability includes ensuring the alignment of account plans with organizational objectives and timely achievement of milestones across PVS support teams. Your responsibilities encompass a wide array of functions, ranging from project management and oversight to change management leadership and customer relationship management. Working closely with the assigned Pod Leader and account squad within a matrix environment, you will spearhead the alignment (project planning) of PVS activities to support each school's successful operations.

With a keen focus on operational efficiency and effectiveness, you will provide guidance and support to schools in executing successful school year cycle tasks. Your adeptness in change management will be instrumental in driving the adoption of new procedures and facilitating the transition to more efficient operational models. Additionally, you will serve as the primary liaison for incident management and communications between PVS and schools, coordinating knowledge dissemination and stakeholder engagement.

Your role will also extend to supporting schools in the coordination of state testing logistics and nurturing positive relationships with stakeholders to enhance overall customer satisfaction. In essence, you will be at the forefront of driving excellence and innovation in virtual education, ensuring that each school under your purview operates optimally and delivers a high-quality learning experience for students.

Key Responsibilities:

Cross Functional Coordination of Account Plans & School Year Cycle activity:

Coordination of project plans/action items for cross-functional teams to facilitate collaboration and ensure project milestones are achieved on time. This includes urgent swarm requests in addition to standard work.

Monitor project progress, identify potential risks or obstacles, and implement mitigation strategies as needed.

Serve as a change management lead, facilitating the adoption of new processes and procedures within the schools and supporting team change management specialist in preparing for executing large-scale initiatives/roll outs.

Ensure required school operations, policy and process reviews are completed annually (or as otherwise required). Including but not limited to:

Pearson online classroom set up – SYC Timeline and School Customization data views, key dates, grade scales, section properties, etc. – is accurate and aligns with handbook and school calendar.

School Representatives

Summer School

Incident Management and Communications:

Serve as a key stakeholder in PVS RRT incident management process, including acting as voice of customer and sharing institutional operational knowledge with technology teams while diagnosing problems and planning proposed resolutions.

Develop and implement internal (Partner Success School Operations & Service Delivery teams) communication plans to keep stakeholders informed of project updates, changes, and incidents and serve as reviewer for PVS communications team members for official external (school, board, authorizer, family) facing communications.

State Testing Administration:

Support school coordination of state testing logistics, including creation/update of data views and other logistical tasks performed in Pearson Online Classroom.

Customer Relationship Management:

Build and maintain positive relationships with school leader, leadership teams and other staff as needed.

Serve as one of the primary points of contact for schools, addressing concerns, providing support, and identifying opportunities for improvement.

Required Skills, Experience and Competencies

3+ years' experience in strategic account sales, strategic account management, program management, project management, customer success, business development, people management, change management or K-12 education field;

Ability to travel up to 33% of the time;

Must reside within a reasonable distance of an airport with regularly scheduled commercial airline service;

Must occasionally lift or move up to 20 pounds;

Possess a valid driver's license;

Customer-centric – Acts with a strong customer mindset (both internal and external) and is a visible advocate for the customer. Builds strong relationships with customers and uses those to improve their experience and outcomes;

Communications - A great communicator and writer who engages teams and stakeholders with thoughtful delivery and messages that resonate;

Influencer - A leader who motivates and leads others within and outside of reporting lines in order to achieve customer and company objectives;

Works well in a matrix - Models collaboration, solves problems with peers, builds trust and support;

Takes personal responsibility – Can be relied on to complete tasks timely and well, demonstrates "ownership" regardless of the outcome, proactive in exploring and exploiting new opportunities.

Compensation at Pearson is influenced by a wide array of factors including but not limited to skill set, level of experience, and specific location. As required by the Colorado, California, Washington State, New York State, and New York City laws, the pay range for this position is as follows:

The minimum full-time salary begins at $83,000.

What to expect from Pearson

Did you know Pearson is one of the 10 most innovative education companies of 2022?

At Pearson, we add life to a lifetime of learning so everyone can realize the life they imagine. We do this by creating vibrant and enriching learning experiences designed for real-life impact. We are on a journey to be 100 percent digital to meet the changing needs of the global population by developing a new strategy with ambitious targets. To deliver on our strategic vision, we have five business divisions that are the foundation for the long-term growth of the company: Assessment & Qualifications, Virtual Learning, English Language Learning, Workforce Skills and Higher Education. Alongside these, we have our corporate divisions: Digital & Technology, Finance, Global Corporate Marketing & Communications, Human Resources, Legal, Strategy and Direct to Consumer. Learn more at We are Pearson.

We value the power of an inclusive culture and also a strong sense of belonging. We promote a culture where differences are embraced, opportunities are accessible, consideration and respect are the norm and all individuals are supported in reaching their full potential. Through our talent, we believe that diversity, equity and inclusion make us a more innovative and vibrant place to work. People are at the center, and we are committed to building a workplace where talent can learn, grow and thrive.

Pearson is an Affirmative Action and Equal Opportunity Employer and a member of E-Verify. We want a team that represents a variety of backgrounds, perspectives and skills. The more inclusive we are, the better our work will be. All employment decisions are based on qualifications, merit and business need. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We strive for a workforce that reflects the diversity of our communities.

To learn more about Pearson's commitment to a diverse and inclusive workforce, navigate to: Diversity, Equity & Inclusion at Pearson.

If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing

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Job: PROJECT/PROGRAMME MANAGEMENT

Organization: Virtual Learning

Schedule: FULL_TIME

Workplace Type: Remote

Req ID: 16256

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