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Bilingual Patient Coordinator-English Arabic

4 months ago

Baltimore, Maryland, United States Johns Hopkins Medicine Full time

Join an amazing global healthcare organization

Excellent compensation package

Awesome benefits, including dependent tuition reimbursement

Location: 601 N Caroline Street, Baltimore, MD 21287

Full Time (40 hours)

Day Shift; 8:30am - 5:00pm

Position Summary-Bilingual English/Arabic Patient Coordinator

Reporting to the Manager of Patient Services, the Patient Coordinator is responsible for the care coordination of International patients while following standard best practices of a call center and patient care coordination. The individual is expected to manage a high patient caseload across multiple departments in a complex matrix organization. In this fast-paced environment, the Patient Coordinator must be able to multitask, collaborate with clinics, departments and hospital staff and pay close attention to detail while providing a high level of customer service at all times. Primary duties include, but are not limited to, conversion of appropriate referrals, timely scheduling of appointments and clinical service in both outpatient and inpatient settings

The role requires the individual to have strong communication skills in both verbal and written, be highly efficient and organized, and be proactive in problem solving while exhibiting sound judgment within a healthcare environment related to safety and quality. The individual should promote teamwork and collegiality throughout the team and all levels of the organization and always show highest professionalism as a representative of JHMI.

Education:

B.A. or B.S. or equivalent work experience in a healthcare and/or multinational business setting with a strong focus on customer service.

Licensure/Certification:

Candidates must successfully pass the required JHM approved designated language assessment prior to job offer. MUST be Bilingual English/Arabic

New employees must complete all required training within 30 days of hire.

Knowledge/Skills:

Familiarity with medical terminology

Familiarity with insurance terminology

Understands HIPPA standards and protects confidential patient information 3

Johns Hopkins Health System requires all employees be fully vaccinated against the COVID-19 virus. If hired, you will be required to provide proof of vaccination status within 14 days of employment start. Exceptions to the COVID-19 vaccination requirement may be granted to individuals for religious beliefs or medical reasons (more info will be shared throughout the hiring process).

Important Notice: Authorization to Work in the United States: Applicants who require sponsorship now or in the future will not be considered for this position.

Johns Hopkins Health System and its affiliates are drug-free workplace employers.